Section Three: Student Services, Health, and Safety

Student Services

Ashford University has a commitment to the educational goals of a regional, national, and international student population. This mission, shared by the entire University community, is that students live and learn in an environment that fosters a supportive and caring community. The Office of Student Affairs makes every attempt to meet the needs of the University’s globally diverse students through various programs designed to enhance the experience of all students.

The University provides a wide range of student-centered services. Many are part of the Office of Student Affairs, while others are provided elsewhere throughout the University. Services provided are subsequently detailed.


Ashford University’s website,, provides students with up-to-date information about academic offerings and student events.

Student Affairs Resources

The Office of Student Affairs develops, implements, and continually evaluates the University’s living and learning programs and services offered to University students. These programs and services are actively integrated throughout the University and encompass values that enhance and enrich the moral, intellectual, spiritual, and psychological growth of the whole student. The office includes the Associate Director of Student Affairs, Career Development and Activities, Student Activities, Residence Life, Disability Support Services, Alumni, Clinton Campus Public Safety, University Retention Services, Career Lab, Student Center, Clare’s Corner, Orientation, and Health Service Referrals.

The Student Affairs Office works in collaboration with Clinton Campus Public Safety to coordinate student ID/Access Cards. In addition, the Student Affairs Office also coordinates the health information forms. Students are encouraged to contact the Student Affairs Office with any questions or concerns.

Career Services

Career Services provides individual and group coaching services and self-directed resources for active, degree-seeking students and alumni. Some of the services offered include career exploration tools, resume and cover letter guidance, interview preparation, job search assistance, access to job postings and internships, and career self-assessments.

Through skills and personality assessments, individuals may explore their interests, abilities, values, and career options and goals. More information can be found on Ashford University’s website at

For active degree-seeking students attending the Clinton Campus, Career Services hosts various events to provide assistance with job searching, interview experience, job shadows, and the opportunity to explore the current job market. Services are also provided via career services workshops on a variety of career-related topics and networking opportunities.

Alumni Services

As a graduate of Ashford University, alumni will receive a complimentary membership in the Ashford University Alumni Association (AUAA). This membership in the AUAA entitles alumni to valuable benefits including: career and professional development webinars, continued access to career services, discounts on select products and services, access to online social communities such as Facebook and LinkedIn, and a Connections Magazine, the official digital Ashford alumni magazine.

Limitations Regarding Career and Alumni Services

Ashford University does not guarantee employment to any applicant as a result of his or her application, acceptance, attendance or graduation in any program. Ashford University does not verify the content of job postings that are presented on the career services webpage of the University website, and therefore makes no representations or guarantees about the accuracy of positions or contact information listed on the University website. Ashford University is not responsible for consequences that may follow from application to jobs listed on the University website. The inclusion of an employer’s job posting on this site shall not be construed as an endorsement of the employer (or of any religious or political point of view promoted by the employer) by Ashford University or any of its affiliates, and does not constitute a guarantee that a job is available with a given employer.

It is the responsibility of the student or alumnus to perform his or her own careful background research when selecting a position, evaluating an employer, interviewing for, or accepting any position. It is the sole responsibility of the student or alumnus to obtain or confirm any necessary information concerning an employer. Ashford University is in no way responsible for the safety, wages, working conditions, or other aspects of employment.

Ashford University’s website also contains links to other websites as a convenience for its users and is not responsible for the contents of any linked site. Anyone who discovers misuse or abuse of our website is encouraged to report the matter to the Office of Career Services, either in person or via

The Office of Career Services abides by the principles of professional conduct set forth by the National Association of Colleges and Employers (NACE).

The Office of Career Services is committed to partnering with employment professionals that comply with the Equal Employment Opportunity (EEO) laws in all recruiting activities.

The University’s programs and services are designed to prepare students and graduates to pursue employment in their field of study or related field; however, the University does not guarantee that students or graduates will be placed in any particular position or employment. Any statistics referenced on the University website and attributed to a source other than Ashford University have not been independently verified by Ashford University.

Employment Services

Ashford University does not guarantee employment to any applicant as a condition of their application, acceptance, or attendance in any program. Ashford University does not promote employment services or make student referrals to prospective employers based on direct contact with the employer regarding current job openings to any student attending Ashford University online programs.

Academic Advisement (Online Modality)

Ashford University has supportive faculty and staff members in the online modality who work with each student to help support the student’s success at the University. Advising is managed by a staff Student Advisor and based on academic policies set by faculty and operational procedures that uphold consistency and service to students.

A Student Advisor is assigned to each degree-seeking student upon enrollment. This approach provides students with an available point of contact for academic and administrative direction. The advisor assists the student in course scheduling/registration, developing a degree-completion plan, and clarifying University policies and procedures.

Registrar’s Office

The Ashford University Registrar’s Office works closely with members of the admission, academic, and student services departments to facilitate inclusive student recruitment and retention efforts in compliance with regulatory requirements. This office collects, records, maintains and reports all student records in accordance with FERPA guidelines, e.g., grades, attendance, registration information, transcripts, and student academic progress. The Registrar’s Office determines student admissibility by reviewing student’s admission application as well as requesting and evaluating all student transcripts to determine applicability to programs. Program change requests, name changes, official and unofficial transcript requests and graduation functions are all handled by the Registrar’s Office. Students in need of these services should contact the Registrar’s Office for more information.

Students who attempt coursework access their final grade information on their Ashford University Student Portal.

Student Portal

Ashford University students use the Student Portal as a self-service resource center. The Student Portal provides one location for students to access and print versions of their schedule, degree progress report, and ledger card; access additional learning resources; receive important information regarding the University; and connect with their advisors. Online students also use the Student Portal to access the online classroom. Additionally, the Student Portal allows students to do the following:

  • Make payments online;
  • Use a GPA calculator;
  • Download copies of their unofficial transcripts;
  • View their financial aid award information;
  • Generate financial receipts; and
  • Receive important alerts and news regarding the University.

Student Organizations

The University offers many opportunities for students to become involved in clubs and organizations on campus. Clinton Campus organizations include, but are not limited to, service organizations, religious groups, special interest groups, special event planning committees, support groups, honor societies, and recreation clubs. Anyone interested in forming a club or organization on campus should contact the Student Affairs Activities Office for more information. For a full list of campus organizations, please refer to

Online student organizations are also available. For a full list of online student organizations, plese see Information about getting involved in an online student organization or creating a recognized student organization can be obtained by emailing

Residence Life

The Residence Life Program seeks to create a living and learning environment in which students, faculty, and staff benefit from the scholarly exchange of insights, ideas, and experiences. To this end, the University adheres to a residence requirement for the Clinton Campus to provide adequate time for such an exchange and for the student’s development both inside and outside the classroom. See Residence Life Guidebook for more information regarding Residence Life policies.

The residence halls are an integral part of the total education program for students. Therefore, to develop a student-centered, group-living experience that encourages self-responsibility for decisions, behaviors, and a sense of community among all residents, students need to comply with all policies and regulations. Each resident, as a member of the overall residence hall community, is required to attend all hall and floor meetings.

The philosophy of the Residence Life Program is designed to complement and enhance the educational mission of the University. This philosophy is based on self-governance within a matrix that includes the Student Affairs staff, the Student Community Standards, the Residence Life staff, and the Hall Council and Cabinets. Within this structure, the Clinton Campus Associate Director of Student Affairs and Hall Coordinators foster self-governance by working closely with the residents and student staff as educators, mediators, and advisors. The Associate Director of Student Affairs oversees the Hall Coordinators and Resident Assistants, as well as the development and implementation of residential policies in conjunction with the Director of Student Affairs.

The overall Residence Life Program is committed to:

  • Providing a support system of professional staff and paraprofessional student staff who work to promote respect for individual differences, while encouraging residents to meet academic goals and the many social and emotional needs of a positive University residence hall community;
  • Placing an emphasis on living and learning as a community, while teaching residents how to take responsibility for their own actions and resolving their own problems;
  • Providing opportunities for residents to experience a balance of educational, recreational, cultural, and social programs within the halls; and
  • Encouraging residents to govern themselves, within their living and learning environments, by providing guidelines and regulations.

The University residence halls are available by granted access to all members of the Clinton Campus community. The halls provide lounges, reception, and living accommodations for all residential students. Durham Hall, and Regis Hall serve the residential needs of the University. All rooms are equipped with beds, storage space, desks, and chairs. Each room is Internet and cable ready. Indoor and outdoor recreational facilities, designed to enhance the living and learning environment, are centrally located and open to all residents of the Clinton Campus community (e.g., sand volleyball, basketball, etc.).

Students are strongly encouraged to play an active role in all aspects of the hall’s functioning. Hall Council and Cabinets fosters community within and between each hall through a governing structure that includes student staff members, residents of each hall, and the Clinton Campus Associate Director of Student Affairs. Hall Council and Cabinets is an organization that serves as the representative body for resident students and provides many excellent opportunities for students to become involved. A liaison between the Residence Life Office and the residents, Hall Council and Cabinets provides the residence hall community with educational, social, cultural, and programming opportunities.

Student Center

The Student Center is located in St. Francis Hall, and is designed for meetings, social events, and an opportunity to gather, socialize, and relax. The Student Center features a television lounge with an unattached activities area. The space is available for both commuter and residential students. Clare’s Corner provides a snack bar environment for all students and it serves as an alternative dining option for residential students. Vending machines and a microwave are also available for student use. Students who use the lounge are asked to respect the rights of others by keeping the area neat and clean.

Departments, organizations, or individuals wishing to schedule an activity, event, or information table within the Student Center must contact the Student Affairs Office for reservation information.

Durgin Educational Center

The Durgin Educational Center includes the University gymnasium (Kehl Arena) and the Golinvaux Fitness Center and provides facilities and equipment for recreational and physical education activities, both organized and informal.

The University gymnasium is open for student use, dependent on scheduling; physical education classes, intercollegiate athletics, and intramural athletics shall have first priority for use. Special events occasionally require the temporary closing of specific areas. Students should check the area bulletin boards or ask at the athletics offices regarding any closings.

The Golinvaux Fitness Center offers state-of-the-art facilities for full body workout and exercise including free weights, plyometric boxes, aerodyne bicycles, elliptical machines, and treadmills. Hours will be posted. The Fitness Center is closed during all University athletic home events at Kehl Arena. Students should check the Fitness Center bulletin board for event schedules and facility closings.

The Fitness Center is open only to the following individuals: registered Ashford University students, alumni of the University who have an earned degree, and faculty/staff of the University and their families. Upon request, a valid Ashford University student ID/Access Card must be presented for admission to the Fitness Center and to all other areas of the Durgin Educational Center. (Family members under the age of 16 must be accompanied by an adult.) All users of the Fitness Center are required to sign in upon arrival.

Note: Use of Durgin Educational Center is allowed only during posted hours, with the exception of sports teams supervised by coaching staff.

Food Service

The food service at the University is operated by AmeriServe, Inc. AmeriServe operates two dining options for the University: the main dining hall and Clare’s Corner.

Dining Hall

Payment for a meal is required for admission to the Dining Hall. Meals are served primarily in the Dining Hall (lower level of St. Clare Hall) during the following times:

Monday - Friday:

    Breakfast: 7:00 a.m. - 9:00 a.m.
    Continental Breakfast: 9:00 a.m. - 9:30 a.m.
    Lunch: 11:00 a.m. - 1:30 p.m.
    Dinner: 4:45 p.m. - 6:30 p.m. (Monday - Thursday)
    Dinner: 4:45 p.m. - 6:00 p.m. (Friday)

Saturday - Sunday:

    Brunch: 11:30 a.m. - 12:30 p.m.
    Dinner: 4:45 p.m. - 6:00 p.m.

Note: Dining hours and services are subject to change and may not be available during scheduled holidays and breaks.

The University board program provides three meals per weekday, Monday–Friday, and brunch and dinner on the weekend. All resident students must participate in the University’s board program plan. Each meal, whether it is breakfast, lunch, brunch, or dinner, is deducted from the total number of meals. Unused meals are not carried over and are nonrefundable and nontransferable.

No food or tableware can be taken from the Dining Hall. Requests for meals for resident students who are ill or who have university-related conflicts must be made through the Food Service Director.

Special Diets: If a resident has any special dietary needs, food service will attempt to tailor a program to those needs. Please inform the Food Service Director in writing. Vegetarian and low-fat items are always offered on the daily menu.

Nonresident/commuter students wishing to eat in the Dining Hall may purchase a meal plan or pay for each meal at the door before entering. Contact the Campus Public Safety Office for more information.

A valid Ashford University student ID/Access Card must be presented by resident students for admission to the Dining Hall. Lost or stolen IDs should be reported to the Student Affairs Office immediately. Replacement cards may be obtained for a fee.

Clare’s Corner

Clare’s Corner offers a snack bar environment for all students and it serves as an alternative dining option for residential students. Residential students may use their student ID/Access Card in Clare’s Corner under their meal plan offered by the University. Commuter students may either purchase food items or utilize the vending machines. A microwave is also available for student use.

Clare’s Corner operates during the following times:

    Monday - Thursday: 10:00 a.m. to 8:00 p.m.
    Friday: 10:00 a.m. to 3:00 p.m.

Note: Services are subject to change and may not be available during scheduled holidays and breaks.

Online Bookstore

Students in the online modality can order books, memorabilia, and supplies through the online bookstore. Students can access the online bookstore through Student Portal or through the Ashford University website at

Clinton Campus University Bookstore

School supplies, University memorabilia (including insignia clothing and souvenirs), and limited personal supplies are available at the University Bookstore.

Textbooks for the Clinton Campus courses may be obtained utilizing the MBS Direct site provided to campus students. Ashford University has partnered with MBS Direct as the official textbook supplier for Iowa campus students.

Clinton Campus Bookstore Refund Policy

Textbooks purchased from MBS Direct at the beginning of each semester may be returned for a full refund, subject to the following conditions:

  • Students have until the last day of the drop/add deadline to return texts for classes they have officially dropped. Refunds will be issued from MBS Direct in the same manner the original payment was made (cash, check, credit card or charge to student ledger card).
  • New books must be free of all markings and in original wrap (if originally wrapped).
  • Defective books will be replaced as an even exchange.

Clinton Campus Book Buyback Policy

During the last two days of final exams at the end of each semester, the Bookstore will hold a textbook buyback opportunity. Students should bring all textbooks to the buyback unless the books will be kept for future reference. Textbooks will be purchased if:

  • the book will be used during the following academic year by Ashford and MBS Direct does not have sufficient texts in stock for the anticipated class enrollment; or
  • the textbook supplier conducting the buyback has other customers requesting the textbook.

The Bookstore reserves the right to refuse to buy back any book not in resale condition.

Workbooks, lab manuals, mass market paperbacks, and study guides will not be bought back by the Bookstore.

The Bookstore does not guarantee that any textbooks will be bought for any specific price. Price paid for texts are determined by the textbook supplier based on market conditions. Payment is made in cash at the time the texts are accepted for buyback. New editions and the selection of textbooks for student use are beyond the control of the University Bookstore management.

Student Activities

Students attending the University on the Clinton Campus can choose from a variety of activities to participate in as part of their University experience. Some of these activities are subsequently detailed.

Student Activities Office

The Student Activities Office provides support, resources and advice to assist students in planning programs and developing organization and leadership skills. The Office works closely with the Clinton Campus Associate Director of Student Affairs, the Student Government Association, Ashford University Activities Board, and student organizations in the programming of student activities.

The Student Activities Office is also responsible for coordinating many of the University’s “learning and living” co-curricular activities and events, both on and off the Clinton Campus. The philosophy of the office centers on a holistic approach to education, one in which high standards and expectations are placed upon students toward the development of mind, body, and soul. The Office’s key principle is that of community involvement: a concept through which students, faculty, and staff actively participate in the mission of the University, shaping its image and making the student’s University experience even more meaningful and successful for all members of the community.

Student Activities Office events include Welcome Week and Homecoming. The Office also coordinates events such as movie nights, bowling, comedians, and other such entertainment. Additionally, the Student Activities Office provides support services and resources to all students and student clubs in the area of leadership development. The Office works directly with the Student Government Association, student organizations, and other clubs in coordinating activities and events.

Recreational Program

The recreational program is intended to allow all current students, faculty, staff, and their spouses to become involved in recreational activities regardless of skill level or past experience, in order to develop a lifetime interest in recreational activities and to maintain a healthy lifestyle. The recreational program is student run and is coordinated by the Student Activities Office. In addition to participating, students serve as event supervisors, league commissioners, officials, floor athletic directors, and team captains. For more information, contact the Student Activities Office.

Student Government Association

The Ashford University Student Government Association provides a means of expression for the student body and an opportunity for students to participate in and share the responsibility for student life. All Clinton Campus students automatically become members of the Student Government Association with their payment of the University activity fee. The nonrefundable activity fees comprise the budget of the University Student Government Association. The activity fees subsidize the cost of events sponsored by the Student Government Association.

The Student Government Association is the representative body of the students and directs student elections, social and cultural activities, and special events. Any department, group, or individual who wishes to sponsor an entertainment or social activity for students is asked to coordinate the event with the Student Government Association. For more information, contact the Student Government Association President.

The Student Government Association consists of the following:

  • Executive Officers, who are elected in the spring of the previous academic year. The Student Government Association, with guidance from the Clinton Campus Associate Director of Student Affairs, shall decide the number and specific titles of these positions.
  • Senators representing a cross-section of the student body. 
  • One representative from each recognized club/organization.

Student Government Association Mission Statement

We are dedicated to representing the student body with integrity, by the following standards:

  • We are dedicated to a commitment to our vision while creating partnerships with a sense of personhood.
  • We are dedicated to knowing the strengths and weaknesses of ourselves and applying them while keeping the diversity of the students in mind.
  • We are dedicated to being academically and socially sound role models.
  • We are dedicated to an awareness of diversity and take pride and embrace our differences.
  • We are dedicated to the intellectual and emotional growth of ourselves and the student body we represent.

Clinton Campus Publications

The Clarion: The University publishes a student newspaper called The Clarion. This publication offers interested students the opportunity to participate in various aspects of newspaper production including reporting, writing, editing, layout, photography, advertising, and management. All students are invited to apply for a position on the newspaper staff. Students enrolled in the News Writing course may earn limited academic credit for serving on the newspaper staff.


Intercollegiate Athletics

Athletic activities at the University include men’s and women’s basketball, soccer, indoor and outdoor track and field, men’s baseball; and women’s softball and volleyball. The University is a member of the National Association of Intercollegiate Athletics (NAIA) and has conference affiliation in the Association of Independent Institutions. To participate in intercollegiate sports, a student must be enrolled in a minimum of 12 institutional credit hours, attain the prescribed grade point average, and have accumulated a specified number of credit hours. Details regarding athletic eligibility may be found in the Student Athlete Handbook or by contacting the Athletics Office.

Additional Clinton Campus Student Information

Signs and Posters

The posting of signs and posters for clubs, organizations, and activities on and off campus; community events; or publicity information must be approved through the Student Affairs Office. All items must be stamped and initialed prior to posting. The Student Affairs Office reserves the right to remove any item(s) posted improperly. Requirements for the posting of signs and posters are subsequently shown.

  • Signs and posters may be displayed on designated bulletin boards, cork strips, or non-painted surfaces only. Posting is prohibited on campus buildings, trees, cars, sign posts, windows, glass doors, and painted surfaces without special permission from the Student Affairs Office.
  • Please use masking tape (not transparent tape), tacks, or appropriate hardware to display signs and posters. All signs and posters should be removed within 24 hours after the event advertised.
  • Items posted should be legible and attractive. The club, organization, or event moderator should check signs/posters made by students for grammar, spelling, and appropriateness of content.
  • The posting of notices and/or advertisements that include the sponsorship, distribution, consumption or sale of alcohol at an event/function, whether held on or off campus, is strictly prohibited. The distribution of such notices and/or advertisements into campus mailboxes is prohibited.

Note: Prior to posting, employment notices, job openings, and other career-related items must be approved by the Campus Associate Director of Career Services or the Student Affairs Office.

Lost and Found Articles

The Student Affairs Office works with Campus Public Safety regarding lost and found items. The lost and found service is located at the Information Desk, second floor, St. Clare Hall. Students should check with the Information Desk for missing items or to turn in items found on campus.

The University does not accept responsibility for the loss of students’ possessions and advises students to secure their items properly. Any suspected thefts should be reported immediately to the Campus Public Safety Office so that a description of the missing property can be circulated.

Publicity and Photo Release

All media releases of information originating from the University should be channeled through the Communications Office. Media inquiries directed toward students, faculty, and staff at the University are to be directed to the Communications Office, and administrators, faculty, staff, or students who are contacted directly by the media should refer the media to the Communications Office. Comments should not be given to the media until the Communications Office has been contacted.

All students authorize the University to record and use their names, images, likenesses and voices in all media, for instructional or promotional purposes, unless a written request to withhold directory information is on file in the Registrar’s Office.

Students, faculty, and staff are encouraged to inform the Communications Office about newsworthy events and developments regarding class and campus events of interest. Students should also contact their advisers regarding newsworthy information.

General Main Campus Information

Ashford University’s San Diego Campus is located at 8620 Spectrum Center Blvd, San Diego, CA 92123. There is one 11-story building consisting of approximately 273,764 square feet. The building is leased through February, 2020 to support the administrative functions of Student Services, Financial Aid and Services, Academics, Enrollment Services, Student Affairs, Planning and Effectiveness, Faculty, and Executive/Senior Management.

General Clinton Campus Information

General Hours of Clinton Campus Facilities

General campus office hours are 8:00 a.m. until 4:30 p.m. Monday through Friday. Hours of operation for each department and facility will be updated and posted on campus throughout the academic year. No one will be allowed to use a campus facility after the posted hours end.

Physical Clinton Campus Facilities

Ashford University's Clinton Campus is located in Clinton, Iowa, at 400 N. Bluff Blvd, Clinton, IA 52732. There are seven major buildings on the 16-acre Bluff Campus: Durgin Educational Center, St. Clare Hall, Flora S. Lowe Library, Durham Hall, St. Francis Hall, Ladd Science Building and Regis Hall. Durgin Educational Center is a multipurpose center designed to meet the academic, athletic, recreational and social needs of students. St. Clare Hall, the administration building, contains administrative offices, classrooms, faculty offices, the Dining Hall and conference rooms. The Library is the center for books, periodicals, audio-visual materials and research services and houses the Flavian Achievement Center. St. Francis Hall houses the Student Center, Admissions Office, Student Affairs Office, Bookstore and St. Francis gymnasium. The Ladd Science Building includes classrooms, faculty offices and laboratories. Durham Hall and Regis Hall are Ashford's two residence halls. For a campus map and additional information about the physical campus facilities, please visit the Ashford website at

Located on the 128-acre site of the former Clinton Country Club, Ashford’s South Campus includes an artificial-turf soccer field and outdoor track for both the men’s and women’s programs. The Athletic Complex is located at 1650 South 14th Street, Clinton IA 52732.

Campus ID/Access Cards

Each Clinton Campus student receives a campus Student ID/Access Card. Access Cards are generally obtained through the Clinton Campus Public Safety Office at the beginning of each semester. The campus Access Card is required for electronic building access after normal business hours; check out of Library materials; use of Transportation Shuttle Busses; admission to University social, cultural, and athletic events; access to the University Fitness Center; and access to the Dining Hall for those students on a board plan.

An Access Card is nontransferable. Suspension of activity privileges and access to the Dining Hall and Fitness Center may be imposed if an Access Card is used by anyone other than the person to whom it was issued.

Replacement Access Cards may be obtained through the Clinton Campus Public Safety Office; a $40.00 fee will be charged for replacement cards. A student who withdraws from the University must return his or her campus Access Card to the Clinton Campus Public Safety Office.

Student Mailboxes

All resident students are assigned a campus mailbox. This mailbox may remain the same for the duration of the time a student is enrolled at the University. Faculty, staff, administration, and students may use these mailboxes to communicate with individual students. All students are responsible for checking their mailboxes frequently. A fee is charged if a key needs to be replaced. Vandalism of student mailboxes will be considered a criminal trespass. U.S. Postal delivery service is provided to resident students within their regular student mailboxes. Please contact the Business Office with any problems or questions.

Locker Sign-Up

Lockers are available for any student; a locker sign-up sheet is kept in the Student Affairs Office. A student may select any empty locker for his or her use and must indicate the locker number chosen on the sign-up sheet. Lockers in use without proper sign-up may be subject to lock removal. The student who selects a particular locker is responsible for making sure that locker is cleaned out. Anything left in lockers at the end of an academic term may become the property of Ashford University.

Health Information

Drug Free Schools and Communities Act Program

Students may obtain information on the illegal possession, use, or distribution of alcohol and illicit drugs, as well as the University’s standards of conduct, associated health risks, drug or alcohol counseling and treatment programs, University disciplinary actions, and federal, state, and local sanctions for violations of law by viewing the Drug Free Schools and Communities Act Program Report, located on the Ashford University website at

Counseling, Treatment, and Rehabilitation Programs

The following national toll-free telephone numbers are provided to assist any member of the University who may require assistance in dealing with a drug or alcohol problem.

  • American Council on Alcoholism
    (800) 527-5344
    : Addresses alcoholism as a treatable disease through public education, information, intervention, and referral;
  • Al-Anon
    (888) 425-2666: Helps families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend; and
  • The Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline (800) 662-HELP / (800) 662-4357 / (800) 487-4889 (TDD): Provides information, support, treatment options, and referrals to local rehab centers for any drug or alcohol problem.

Help Lines/Hotlines

24 Hour National Suicide Prevention Lifeline/Veteran Crisis Line (800) 273-TALK (8255)
TTY Line: (800) 799-4889
24 Hour National Domestic Violence Hotline (800) 799-SAFE (7233)/
TDD Line: (800) 787-3224

American Social Health Association: STI Resource Center

(800) 227-8922
CDC National AIDS Hotline/National STD Hotline (800) CDC-INFO (232-4636)
National AIDS Hotline for the Hearing Impaired TDD Line: (888) 232-6348
24 Hour National Alcohol & Substance Abuse Information Center (800) 784-6776
Gay and Lesbian National Hotline (888) THE-GLNH (843-4564)
The Youth Law Hotline (IA) (800) 728-1172
Poison Control Center (800) 222-1222
National Child Abuse Hotline (800) 4-A-CHILD (422-4453)
Emergency (police, fire, and rescue) 911


Other Important Telephone Numbers

Director of Clinton Campus Security & Safety/University Security    (563) 242-4023 ext. 13052

Clinton Campus Help Services Numbers and Hotlines:

Clinton YWCA
Domestic Violence/Sexual Assault Resource Center

317 7th Avenue South, Clinton, IA 52732
Clinton County Office (563) 242-2118
Jackson County Office (563) 652-4162
Transitional Housing Program (563) 242-2118
Fax (563) 244-8341

Alcoholics Anonymous/Narcotics Anonymous 
250 20th Avenue North, Clinton, IA 52732 
Phone (563) 242-8136

Center for Alcohol and Drug Services
4869 Forest Grove Road, Bettendorf, IA 52722
Phone (563) 332-8974

Center for Alcohol and Drug Services - Intake Outpatient Administration
1523 South Fairmount Street, Davenport, IA 52808
Phone (563) 322-2667

Center for Alcohol and Drug Services - Country Oaks
12160 Utah Avenue, Davenport, IA 52804
Phone (563) 326-1150

Bridgeview Community Mental Health Center
638 South Bluff, 2nd Floor Bluff Bldg, Clinton, IA 52732
Phone (563) 243-5633

Sexual Assault/Battered Women
(24-Hour Hotline) (563) 243-7867

Women's Health Services
2635 Lincoln Way Clinton, IA 52732
Phone (563) 243-1413

Iowa Suicide Prevention Hotline/Foundation 2 Crisis Center
1714 Johnson Avenue N.W. Cedar Rapids, IA 52405
Phone (800) 332-4224/(319) 362-2174

Quad Citians Affirming Diversity (QCAD) 
1608 2nd Ave. Rock Island, IL 61201 
Phone (309) 786-2580

Family Resources Inc., Wittenmyer Youth Center/Leslie East
2800 Eastern Avenue, Davenport, IA 52803
Phone (563) 326-6431 

Genesis Multiple Addictions Recovery Center (MARC)
West Central Park at Marquette, Davenport, IA 52804
Phone (563) 421-1000

New Life Outpatient Center Inc.,
Paul Revere Square, Suite 2000 North, 2322 East Kimberly Road, Davenport, IA 52807
Phone (563) 355-0055

For Non-emergency Help:

Student Affairs Office
(Mon-Fri 8:00 a.m.– 4:30 p.m.)
(563) 242-4023 ext. 27150

After office hours, please call:

Clinton Police Department (563) 243-1458
Director of Clinton Campus
Security & Safety
(563) 242-4023
ext. 13052


Smoking Policy

The University complies with the Iowa Smoke-free Air Act. Smoking is prohibited on the University's Clinton Campus. All smokers should be respectful of their fellow University members by disposing of their waste in the proper container.

Health and Wellness Requirements

All students attending on-campus classes are required to complete an Emergency Contact form and return it to the Student Affairs Office prior to their first day of classes. Students are responsible for notifying the Student Affairs Office if there are any changes to the Emergency Contact form thereafter.

All new on-campus resident students are required to have an updated Student Immunization Record form on file with the Student Affairs Office prior to moving into the Residence Halls. Students participating in intercollegiate athletics are required to have a physical examination each academic year. This physical must be completed before the student begins athletic practice. All information provided is confidential and kept on file in case of a campus emergency.

Health Insurance Requirements

It is recommended that all resident students maintain full health insurance that includes coverage for major medical events and hospitalization and to know the details of their coverage and policy numbers. Students are responsible for their own health and accident insurance. Students participating in intercollegiate athletics, as well as active physical education classes, are required to have full health and accident coverage through either a family or individual policy. Resident international students must purchase health insurance that provides coverage in the United States.

The University provides referrals to insurance plans, through a third-party vendor, for on-campus students. Details concerning insurance plans are available in the Office of Student Access and Wellness. Students must sign up for coverage to be eligible. Exclusions and limitations apply. The University will not be held responsible for medical bills that are incurred by students. It is the student’s responsibility to maintain adequate medical insurance coverage.

Campus Accessibility for Students with Disabilities

Use of Mobility Devices

Ashford University will maintain facilities accessible to persons with disabilities in compliance with the Americans with Disabilities Act, as amended. Individuals with disabilities who utilize power driven mobility devices, (e.g., any mobility device powered by batteries, fuel, or other engines––whether or not designed primarily for use by individuals with mobility disabilities––that is used by individuals with mobility disabilities for the purpose of locomotion, including golf cars, electronic personal assistance mobility devices [EPAMDs], such as the Segway® PT) may do so within University facilities only when operation of such mobility devices does not pose a substantial risk of harm to students, faculty, staff, or visitors to the campus. Use of power driven mobility devices for the purpose of ambulation between University facilities is permitted. Storage of power driven mobility devices within University facilities should not impede path of travel for pedestrian traffic areas. Responsibility for the securing of power driven mobility devices resides with the user. The University does not accept responsibility for damage, loss, or theft of property stored on its premises.

Use of Service Animals

Service animals, performing a specific task for an individual with a documented disability, are welcome in all University facilities and in all activities of the University. If it is not readily apparent that an animal is a service animal, or the service animal does not have visually identifiable apparel, apparatus, or other evidence that the animal is a service animal, faculty and staff may ask to confirm that the animal is a service animal.

A service animal, as defined by the Americans with Disabilities Act (ADA), is a guide dog, signal dog, or other animal (generally a dog) individually trained to do work or perform tasks in support of a person with a disability. An animal whose sole function is emotional support does not qualify under this definition.

Students and visitors to the University are responsible for the care and supervision of the service animal while on University premises or while engaged in University activities. Care includes, but is not limited to, feeding, toileting and hygiene.

Health and Wellness Referrals

University life presents many new challenges and situations that individuals may not have experienced previously. While many of these experiences may be welcomed, they may also overwhelm and/or leave one feeling confused, discouraged, and anxious.

The Office of Student Access and Wellness provides assistance utilizing short term counseling, as well as a wellness approach for the student population and hosts many special events/workshops on health or wellness related areas. The Office will also provide information on human services in the local area and provide assistance with study habits, time management, stress management, communication, problem solving, transition to college, and many other college success topics. The Office will also make referral to short term counseling provided by the Student Assistance Program for students in need of emotional support or guidance.

Student Assistance Program

The Student Assistance Program is a service available to Clinton Campus students at no charge and provides confidential counseling via telephone 24 hours per day, 7 days a week, or in person during regular business hours. The program counselor at the Student Assistance Program may refer a student for limited visits with an area network mental health provider or assist the student with locating resources within the community. The program can assist with issues such as budget and debt assistance, new parent transition, relationships, depression, anxiety, substance abuse, and any other relevant concerns. Additional information about the Student Assistance Program can be located in the Student Affairs Office.

Medical Care

The City of Clinton has several medical clinics including the following:

  • Medical Associates, 915 13th Ave. North (at the corner of 13th Ave. North and Springdale Drive), (563) 243-2511; and,
  • Mercy Medical Center (hospital), located at 1410 North 4th Street, (563) 244-5555.

Health Alerts, Communicable Disease Control, and Needle Safety Procedures

The University recognizes its responsibility to exercise reasonable care in protecting students, faculty, staff, administrators, and visitors from health dangers while on the campus. In April 2004, a bill was passed by the State of Iowa relating to distribution and collection of data regarding Meningococcal Disease vaccination. Colleges and universities are now mandated to inform all students who are enrolled in an institution of higher education that has an on-campus dormitory or residence hall of the Meningococcal Disease vaccination, the annual Anonymous Data Collection for the Iowa Department of Public Health, and the location where students can find out more information about Meningococcal Disease (American College Health Association website, Questions should be directed to a health care provider.

The Centers for Disease Control and Prevention and the United States Public Health Service report procedures and recommendations for dealing with communicable diseases. The University uses such guidelines in determining reasonable care on a case-by-case basis. Students who know or suspect they may have a communicable disease should contact the Associate Director of Student Affairs so that reasonable care and protection can be assured to them and to others.

Resident and on-campus commuter students taking medication routinely administered by injection, such as insulin, must contact the Office of Student Affairs for access to and proper disposal and replacement of a sharp disposal container for used needles and syringes. This container is a requirement of the Occupational Safety and Health Administration (OSHA). Needles and syringes must never be disposed of in regular waste receptacles. Needles and syringes must only be disposed of in proper disposal containers.

Medical Emergencies

In the case of a medical emergency, call 911 immediately. Then promptly report the emergency to the Clinton Campus Public Safety Office at (563) 242-2752 or to a Residence Life staff member.

Safety Information

Campus Security and Fire Safety Report

The Ashford University Campus Security and Fire Safety Report is compiled annually in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and is available for students’ review. This report is required by federal law and contains policy statements and crime and fire statistics compiled by the University. The policy statements address the University’s policies, procedures, and programs concerning safety and security, for example, policies for responding to emergency situations, fire safety and sexual offenses. Statistics for the previous three calendar years are included for certain types of crimes that were reported to have occurred on campus, in or on off-campus buildings or property owned or controlled by the University, and on public property within or immediately adjacent to and accessible from the campus. This report is available online at Students may also request a paper copy of the report be mailed to them by emailing their request to

Severe Weather

In the case of severe weather, listen for a warning siren and/or radio announcements. (On the Clinton Campus, the public address system will be used to make announcements in conjunction with a city activated warning siren.) If appropriate, the SendWordNow system may be used to transmit a message regarding severe weather. The severe weather/tornado siren sounds a steady blast or tone for three minutes. When a severe weather/tornado warning occurs, be prepared to take cover in a designated shelter area. Clinton Campus Public Safety staff, faculty, staff members, and Residence Life staff will assist students in moving to designated areas on campus. All students must move to the designated areas for the duration of the warning! Please note that it is everyone’s individual responsibility to be prepared and to educate themselves accordingly in the event of impending severe weather.

Clinton Campus Public Safety and Residence Life staff will notify students when the “all clear” signal has been issued by the County Emergency Management. Students will then be allowed to leave the designated areas. Students are asked to cooperate with all directives given by University staff.


In the case of severe weather, listen to local radio stations KROS, AM 1340; The Eagle, FM 94.7; or KCLN, AM 1390 or watch Quad-City area television stations WHBF, Channel 4; KWQC, Channel 6; or WQAD, Channel 8.


Shotguns, rifles, handguns, air guns, bows and arrows, simulated weapons, ammunition, and other types of potentially dangerous weapons are not permitted anywhere on campus or at University sponsored events that take place off campus unless properly authorized by University President or VP/Campus Director. All types of explosives (incendiary and chemical) and fireworks (including smoke bombs) are prohibited in all areas of the University. Any object has the potential to become a weapon; therefore, the University reserves the right to further define a “weapon” based on its potential damage or threat.

Missing Student Notification

Each student who resides in on-campus housing has the option to identify and register a confidential contact with the Office of Student Affairs. Only staff of the Office of Student Affairs and local law enforcement will have access to the confidential contact information and only for the purpose of a missing student investigation. This confidential contact will be notified by the Office of Student Affairs not later than 24 hours after the time that the student is determined missing in accordance with the notification procedures set forth subsequently.


Director of Clinton Campus Student Affairs
(563) 242-4023 ext. 27152
Room F2132

Clinton Campus Associate Director of Student Affairs
(563) 242-4023 ext. 27154
Room F2131

If the missing student is under 18 years of age and is not an emancipated individual, then the University must notify a custodial parent or guardian, in addition to any confidential contact, not later than 24 hours after the time that the student is determined missing in accordance with the notification procedures subsequently set forth.

The Clinton Campus Public Safety Office will notify the local law enforcement agency not later than 24 hours after the time the student is determined missing and the confidential contact information will be made available to local law enforcement at that time.


It is the obligation of the entire University community to immediately report a student who has been missing for 24 hours to the Office of Student Affairs.

Any official missing person report relating to such student must be referred immediately to the Clinton Campus Public Safety Office. If, upon investigation of the official report, the Clinton Campus Public Safety Office determines that the missing student has been missing for more than 24 hours, the Office will contact the individual's confidential contact registered with the Office of Student Affairs, and if the student is under the age of 18, the student's custodial parent or guardian via telephone within 24 hours.

Regardless of whether the student has identified a contact person, is above the age of 18, or is an emancipated minor, the Clinton Campus Public Safety Office will inform the local law enforcement agency within 24 hours of a student determined to be missing.

Personal Safety Tips

Ashford University is committed to the safety of its students, faculty and staff. It is essential that every member of the University community practice personal safety. Some personal safety suggestions include the following:

  • Walk only in well- lit areas. Do not take shortcuts through dark or deserted areas. Avoid walking alone at night.
  • Immediately report unfamiliar persons or people who are acting strangely to the Clinton Campus Public Safety Office at (563) 242-2752 or to a Residence Life staff member.
  • Immediately report all thefts, harassing phone calls, personal attacks, threats, or similar incidents to Clinton Campus Public Safety and/or Residence Life staff. Such contact may be enable University personnel to locate the person(s) involved while they are still on campus.
  • Lock both your room and your car doors at all times, and carry your keys with you. Never lend your keys to anyone. Do not leave keys or valuables in your student mailbox. Keep your campus lockers secured at all times.
  • Close all outside doors during locked hours.
  • Do not prop open locked building doors.
  • Do not carry large amounts of cash. Store all money and valuables in appropriate places.
  • Secure your bicycle with a high-safety lock.
  • Do not let unfamiliar people or personnel into campus buildings. Do not open your room door to individuals who are unknown to you. Never give your name, address, or phone number to unknown persons.

Clinton Campus Parking Information

Students are not permitted to bring personal vehicles onto Ashford’s Clinton Campus. Student vehicles must be parked in designated areas only. These include: Cemetery (E Lot) South Campus. All student vehicles must properly display a permit registering the vehicle to Ashford University. All vehicles are the responsibility of the person most currently registered as the vehicle owner. A student may have 2 (two) vehicles per 1 (one) permit when registering.

  • The Parking regulations are enforced 24 hours per day, 7 days a week. Special allowance to the Parking Regulations will only be altered for special events happening on Ashford University property in direct relation to student activity. The Parking policy and regulations including all violations and amounts will be available from the Clinton Campus Public Safety Office.
  • The first permit obtained will be free of charge to any student, however if a second permit is needed for any reason; a $10.00 fee will apply. Permits will not be available through the Clinton Campus Public Safety Office unless specially obtained. Permits will be accessible via where a student can register for free, and have the permit mailed to the school or student's home if the student commutes. Staff/Faculty will register their vehicles through the Clinton Campus Public Safety Office.
  • Special Permits: Any special permits will be obtained directly through the Clinton Campus Public Safety Office, and are only for a temporary period (length of time to be determined on a case by case situation). These permits would be for only those with distinctive needs that go outside the scope of a normal student environment, example being an injured student who is unable to walk long distances.
  • Parking Fines: Parking Violations are distributed to any vehicle that does not comply with the parking policy set forth by Ashford University. The basic fine is $25.00 and can be paid either online through or though the Business Office during normal business hours. Fines that are distributed will not double in amount until 30 days after being issued.
  • Any violation received can be appealed by using the same website to pay a parking fine. Once an appeal has been submitted, the 30 day count down to a ticket being doubled will be put on hold until a decision has been made from the appeal submitted. If an appeal is denied or adjusted, the timer will continue to count down until the 30 days have finalized. At this time, if there is still a remaining balance, that amount will then double. A full list of fines and costs will be available through the Clinton Campus Public Safety Office including towing/boot violations.

Clinton Campus Parking Policy

To more effectively serve the parking needs of Ashford University’s faculty members, staff, and students, the following official parking policy is in effect. For purposes of this policy, the term “on-campus parking” includes all parking facilities at the Bluff Campus, including the St. Clare (A Lot), Durgin (C Lot), Regis (A Lot), Durham (Visitors Lot), Admissions (B Lot), Cemetery (E Lot), Ladd Science Building (A Lot), and Bluff parking lots (F Lot).

  • This policy will be in effect 24 hours a day, 7 days a week.
  • Parking at all Ashford University properties requires a permit. Vehicles which have not been registered and permitted are subject to citation and removal from Ashford property.
  • Access and Wellness Parking is NOT allocated parking for any Ashford University employee or student (24 hours a day, 7 days a week).
  • In order to park in any Ashford University parking lot, students, faculty, staff, and employees of the University’s full-time contractors, including AmeriServe, G4S Security, are required to register their vehicle(s) through the online “IPARQ” system. When driving into the parking lots, DO NOT drive around the gate. Any individual who drives around the gate is subject to a $25 citation. If the individual’s ID is not working for any reason, he or she should park the car in the visitor lot and call Public Safety. The Director of Clinton Campus Security and Safety can determine why an individual’s ID is no longer working.
  • The parking spaces along Springdale Drive are open spaces and do not require a permit. However, city ordinances do apply and include the following: “When any vehicle is left parked for a continuous period of 24 hours or more on any street or 48 hours or more in any municipal parking lot; in order for any vehicle to be exempt from the provisions set forth in this division, the vehicle must move at least 25 feet under its own power.”
  • When parking a vehicle, do not block any refuse containers. Parking in front of the containers does not allow the refuse company to empty the container properly and timely. This is a citable parking violation.
  • Any changes to the Clinton Campus Parking Policy will be sent out by email to Students, Staff and Faculty using Ashford University email accounts.

Faculty and Staff Parking

    • Permits will be effective for as long as an employee remains employed by Ashford University.
    • All full-time faculty and staff, as well as full-time employees of the University’s regular contractors, will be assigned a specific parking lot. Employee parking spaces within each parking lot will be on a first-come, first-served basis. Employees who are assigned to a lot should only park in that particular lot.
    • A section of parking will be designated for BridgePAC members. Only those who have been assigned this permit can park in these spaces.

Student Parking

    • Permits will be effective for as long as a student remains an active student at Ashford University. Students who change residency are responsible to update their permit through the website:
    • A portion of the Cemetery lot will be available for parking by commuter students on a first-come, first-served basis. This section will be the only permitted student parking at the Bluff Campus (except as noted in this policy).
    • Commuter students will be issued a parking permit that allows parking in the Cemetery lot’s available parking spaces as well as the South Campus. Please ensure proper parking when parking in the Cemetery Lot. Vehicles parking in the grass or an undesignated parking area will be subject to citations and towing when necessary.
    • Students who require parking on campus for disability/medical reasons must complete an Accommodations Request form and submit the form to Access and Wellness, Rm R2310. Upon approval from Access and Wellness the required paperwork will be sent to the Security Director for parking accommodations. Additional accommodations such as transportation by the accessibility shuttle can be scheduled through the Access and Wellness Office at (563) 249-7823 ext. 27191.

South Campus Parking (Harrison Drive adjacent to Ashford Athletic Field)

    • A permit will be required to park in the South Campus parking lot.
    • The parking lot will have 24 hour/7 day a week security.
    • A free shuttle will run on a regular schedule between Ashford University facilities.
    • Ashford University faculty members, staff, and students must present their University ID card to ride the shuttle. Persons accompanied by Ashford faculty members, staff, or students will also be permitted to use the shuttle service. The faculty, staff member, or student will be responsible for his or her guests.

Parking enforcement structure

    • 1st violation - the offender will receive a warning;
    • 2nd violation - the offender will receive a citation;
    • 3rd and subsequent violations - the offender will receive a citation, tow, and boot.
  • The University discourages parking by faculty, staff, and students in the neighborhoods surrounding the Bluff Campus.
  • Failure to pay violations incurred during each school year may result in the suspension of the required parking permit that allows parking on Ashford University property. 
  • Open Parking on campus can be designated at any time by the Director of Campus Security and Safety. When open parking is designated enforcement of specific designated parking will still apply. Specific designated parking areas are Handicap parking, Access and Wellness parking,  and Visitor Parking.
  • This parking policy will be enforced by Clinton Campus Public Safety.

Public Transportation

Information on local bus service and regional bus service for the Clinton area can be obtained from the Student Affairs Office.

Clinton Campus Offices

To reach Clinton Campus offices or resident students, please dial (563) 242-4023. For the Clinton Campus Public Safety Office, dial (563) 242-2752 or Duty Radio, dial (563) 242-2752 ext. 27055. A complete University Directory is available by contacting the Office of Student Affairs.