Section Three: Student Services, Health, and Safety

Student Services

Ashford University has a commitment to the educational goals of a regional, national, and international student population. This mission, shared by the entire University community, is that students live and learn in an environment that fosters a supportive and caring community. The Office of Student Affairs makes every attempt to meet the needs of the University’s globally diverse students through various programs designed to enhance the experience of all students.

The University provides a wide range of student-centered services. Many are part of the Office of Student Affairs, while others are provided elsewhere throughout the University. Services provided are subsequently detailed.

Academic Advisement (Online Modality)

Ashford University has supportive faculty and staff members in the online modality who work with each student to help support the student’s success at the University. Advising is managed by a staff Student Advisor and based on academic policies set by faculty and operational procedures that uphold consistency and service to students.

A Student Advisor is assigned to each degree-seeking student upon enrollment. This approach provides students with an available point of contact for academic and administrative direction. The advisor assists the student in course scheduling/registration, developing a degree-completion plan, and clarifying University policies and procedures.

Student Affairs Resources

The Office of Student Affairs develops, implements, and continually evaluates the University’s living and learning programs and services offered to University students. These programs and services are actively integrated throughout the University and encompass values that enhance and enrich the moral, intellectual, spiritual, and psychological growth of the whole student. The office includes the Associate Director of Student Affairs, Career Development and Activities, Student Activities, Residence Life, Disability Support Services, Alumni, Clinton Campus Public Safety, University Retention Services, Career Lab, Student Center, Clare’s Corner, Orientation, and Health Service Referrals.

The Student Affairs Office works in collaboration with Clinton Campus Public Safety to coordinate student ID/Access Cards. In addition, the Student Affairs Office also coordinates the health information forms. Students are encouraged to contact the Student Affairs Office with any questions or concerns.

Student Organizations

The University offers many opportunities for students to become involved in clubs and organizations on campus. Clinton Campus organizations include, but are not limited to, service organizations, religious groups, special interest groups, special event planning committees, support groups, honor societies, and recreation clubs. Anyone interested in forming a club or organization on campus should contact the Student Affairs Activities Office for more information. For a full list of campus organizations, please refer to

Online student organizations are also available. For a full list of online student organizations, plese see Information about getting involved in an online student organization or creating a recognized student organization can be obtained by emailing

Career Services

Career Services provides individual and group coaching services and self-directed resources for active, degree-seeking students and alumni. Some of the services offered include career exploration tools, resume and cover letter guidance, interview preparation, job search assistance, access to job postings and internships, and career self-assessments.

Through skills and personality assessments, individuals may explore their interests, abilities, values, and career options and goals. More information can be found on Ashford University’s website at

For active degree-seeking students attending the Clinton Campus, Career Services hosts various events to provide assistance with job searching, interview experience, job shadows, and the opportunity to explore the current job market. Services are also provided via career services workshops on a variety of career-related topics and networking opportunities.

Alumni Services

As a graduate of Ashford University, alumni will receive a complimentary membership in the Ashford University Alumni Association (AUAA). This membership in the AUAA entitles alumni to valuable benefits including: career and professional development webinars, continued access to career services, discounts on select products and services, access to online social communities such as Facebook and LinkedIn, and a Connections Magazine, the official digital Ashford alumni magazine.

Limitations Regarding Career and Alumni Services

Ashford University does not guarantee employment to any applicant as a result of his or her application, acceptance, attendance or graduation in any program. Ashford University does not verify the content of job postings that are presented on the career services webpage of the University website, and therefore makes no representations or guarantees about the accuracy of positions or contact information listed on the University website. Ashford University is not responsible for consequences that may follow from application to jobs listed on the University website. The inclusion of an employer’s job posting on this site shall not be construed as an endorsement of the employer (or of any religious or political point of view promoted by the employer) by Ashford University or any of its affiliates, and does not constitute a guarantee that a job is available with a given employer.

It is the responsibility of the student or alumnus to perform his or her own careful background research when selecting a position, evaluating an employer, interviewing for, or accepting any position. It is the sole responsibility of the student or alumnus to obtain or confirm any necessary information concerning an employer. Ashford University is in no way responsible for the safety, wages, working conditions, or other aspects of employment.

Ashford University’s website also contains links to other websites as a convenience for its users and is not responsible for the contents of any linked site. Anyone who discovers misuse or abuse of our website is encouraged to report the matter to the Office of Career Services, either in person or via

The Office of Career Services abides by the principles of professional conduct set forth by the National Association of Colleges and Employers (NACE).

The Office of Career Services is committed to partnering with employment professionals that comply with the Equal Employment Opportunity (EEO) laws in all recruiting activities.

The University’s programs and services are designed to prepare students and graduates to pursue employment in their field of study or related field; however, the University does not guarantee that students or graduates will be placed in any particular position or employment. Any statistics referenced on the University website and attributed to a source other than Ashford University have not been independently verified by Ashford University.

Employment Services

Ashford University does not guarantee employment to any applicant as a condition of their application, acceptance, or attendance in any program. Ashford University does not promote employment services or make student referrals to prospective employers based on direct contact with the employer regarding current job openings to any student attending Ashford University online programs.

Registrar’s Office

The Ashford University Registrar’s Office works closely with members of the admission, academic, and student services departments to facilitate inclusive student recruitment and retention efforts in compliance with regulatory requirements. This office collects, records, maintains and reports all student records in accordance with FERPA guidelines, e.g., grades, attendance, registration information, transcripts, and student academic progress. The Registrar’s Office determines student admissibility by reviewing student’s admission application as well as requesting and evaluating all student transcripts to determine applicability to programs. Program change requests, name changes, official and unofficial transcript requests and graduation functions are all handled by the Registrar’s Office. Students in need of these services should contact the Registrar’s Office for more information.

Students who attempt coursework access their final grade information on their Ashford University Student Portal.

Student Portal

Ashford University students use the Student Portal as a self-service resource center. The Student Portal provides one location for students to access and print versions of their schedule, degree progress report, and ledger card; access additional learning resources; receive important information regarding the University; and connect with their advisors. Online students also use the Student Portal to access the online classroom. Additionally, the Student Portal allows students to do the following:

  • Make payments online;
  • Use a GPA calculator;
  • Download copies of their unofficial transcripts;
  • View their financial aid award information;
  • Generate financial receipts; and
  • Receive important alerts and news regarding the University.


Ashford University’s website,, provides students with up-to-date information about academic offerings and student events.

Online Bookstore

Students in the online modality can order books, memorabilia, and supplies through the online bookstore. Students can access the online bookstore through Student Portal or through the Ashford University website at

General Main Campus Information

Ashford University’s San Diego Campus is located at 8620 Spectrum Center Blvd, San Diego, CA 92123. There is one 11-story building consisting of approximately 273,764 square feet. The building is leased through February, 2020 to support the administrative functions of Student Services, Financial Aid and Services, Academics, Enrollment Services, Student Affairs, Planning and Effectiveness, Faculty, and Executive/Senior Management.

Additional Clinton Campus Student Information

Signs and Posters

The posting of signs and posters for clubs, organizations, and activities on and off campus; community events; or publicity information must be approved through the Student Affairs Office. All items must be stamped and initialed prior to posting. The Student Affairs Office reserves the right to remove any item(s) posted improperly. Requirements for the posting of signs and posters are subsequently shown.

  • Signs and posters may be displayed on designated bulletin boards, cork strips, or non-painted surfaces only. Posting is prohibited on campus buildings, trees, cars, sign posts, windows, glass doors, and painted surfaces without special permission from the Student Affairs Office.
  • Please use masking tape (not transparent tape), tacks, or appropriate hardware to display signs and posters. All signs and posters should be removed within 24 hours after the event advertised.
  • Items posted should be legible and attractive. The club, organization, or event moderator should check signs/posters made by students for grammar, spelling, and appropriateness of content.
  • The posting of notices and/or advertisements that include the sponsorship, distribution, consumption or sale of alcohol at an event/function, whether held on or off campus, is strictly prohibited. The distribution of such notices and/or advertisements into campus mailboxes is prohibited.

Note: Prior to posting, employment notices, job openings, and other career-related items must be approved by the Campus Associate Director of Career Services or the Student Affairs Office.

Lost and Found Articles

The Student Affairs Office works with Campus Public Safety regarding lost and found items. The lost and found service is located at the Information Desk, second floor, St. Clare Hall. Students should check with the Information Desk for missing items or to turn in items found on campus.

The University does not accept responsibility for the loss of students’ possessions and advises students to secure their items properly. Any suspected thefts should be reported immediately to the Campus Public Safety Office so that a description of the missing property can be circulated.

Publicity and Photo Release

All media releases of information originating from the University should be channeled through the Communications Office. Media inquiries directed toward students, faculty, and staff at the University are to be directed to the Communications Office, and administrators, faculty, staff, or students who are contacted directly by the media should refer the media to the Communications Office. Comments should not be given to the media until the Communications Office has been contacted.

All students authorize the University to record and use their names, images, likenesses and voices in all media, for instructional or promotional purposes, unless a written request to withhold directory information is on file in the Registrar’s Office.

Students, faculty, and staff are encouraged to inform the Communications Office about newsworthy events and developments regarding class and campus events of interest. Students should also contact their advisers regarding newsworthy information.

Drug Free Schools and Communities Act Program

Students may obtain information on the illegal possession, use, or distribution of alcohol and illicit drugs, as well as the University’s standards of conduct, associated health risks, drug or alcohol counseling and treatment programs, University disciplinary actions, and federal, state, and local sanctions for violations of law by viewing the Drug Free Schools and Communities Act Program Report, located on the Ashford University website at

Counseling, Treatment, and Rehabilitation Programs

The following national toll-free telephone numbers are provided to assist any member of the University who may require assistance in dealing with a drug or alcohol problem.

  • American Council on Alcoholism
    (800) 527-5344
    : Addresses alcoholism as a treatable disease through public education, information, intervention, and referral;
  • Al-Anon
    (888) 425-2666: Helps families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend; and
  • The Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline (800) 662-HELP / (800) 662-4357 / (800) 487-4889 (TDD): Provides information, support, treatment options, and referrals to local rehab centers for any drug or alcohol problem.

Help Lines/Hotlines

24 Hour National Suicide Prevention Lifeline/Veteran Crisis Line (800) 273-TALK (8255)
TTY Line: (800) 799-4889
24 Hour National Domestic Violence Hotline (800) 799-SAFE (7233)/
TDD Line: (800) 787-3224

American Social Health Association: STI Resource Center

(800) 227-8922
CDC National AIDS Hotline/National STD Hotline (800) CDC-INFO (232-4636)
National AIDS Hotline for the Hearing Impaired TDD Line: (888) 232-6348
24 Hour National Alcohol & Substance Abuse Information Center (800) 784-6776
Gay and Lesbian National Hotline (888) THE-GLNH (843-4564)
The Youth Law Hotline (IA) (800) 728-1172
Poison Control Center (800) 222-1222
National Child Abuse Hotline (800) 4-A-CHILD (422-4453)
Emergency (police, fire, and rescue) 911


Other Important Telephone Numbers

Director of Clinton Campus Security & Safety/University Security    (563) 242-4023 ext. 13052

Clinton Campus Help Services Numbers and Hotlines:

Clinton YWCA
Domestic Violence/Sexual Assault Resource Center

317 7th Avenue South, Clinton, IA 52732
Clinton County Office (563) 242-2118
Jackson County Office (563) 652-4162
Transitional Housing Program (563) 242-2118
Fax (563) 244-8341

Alcoholics Anonymous/Narcotics Anonymous 
250 20th Avenue North, Clinton, IA 52732 
Phone (563) 242-8136

Center for Alcohol and Drug Services
4869 Forest Grove Road, Bettendorf, IA 52722
Phone (563) 332-8974

Center for Alcohol and Drug Services - Intake Outpatient Administration
1523 South Fairmount Street, Davenport, IA 52808
Phone (563) 322-2667

Center for Alcohol and Drug Services - Country Oaks
12160 Utah Avenue, Davenport, IA 52804
Phone (563) 326-1150

Bridgeview Community Mental Health Center
638 South Bluff, 2nd Floor Bluff Bldg, Clinton, IA 52732
Phone (563) 243-5633

Sexual Assault/Battered Women
(24-Hour Hotline) (563) 243-7867

Women's Health Services
2635 Lincoln Way Clinton, IA 52732
Phone (563) 243-1413

Iowa Suicide Prevention Hotline/Foundation 2 Crisis Center
1714 Johnson Avenue N.W. Cedar Rapids, IA 52405
Phone (800) 332-4224/(319) 362-2174

Quad Citians Affirming Diversity (QCAD) 
1608 2nd Ave. Rock Island, IL 61201 
Phone (309) 786-2580

Family Resources Inc., Wittenmyer Youth Center/Leslie East
2800 Eastern Avenue, Davenport, IA 52803
Phone (563) 326-6431 

Genesis Multiple Addictions Recovery Center (MARC)
West Central Park at Marquette, Davenport, IA 52804
Phone (563) 421-1000

New Life Outpatient Center Inc.,
Paul Revere Square, Suite 2000 North, 2322 East Kimberly Road, Davenport, IA 52807
Phone (563) 355-0055

For Non-emergency Help:

Student Affairs Office
(Mon-Fri 8:00 a.m.– 4:30 p.m.)
(563) 242-4023 ext. 27150

After office hours, please call:

Clinton Police Department (563) 243-1458
Director of Clinton Campus
Security & Safety
(563) 242-4023
ext. 13052


Health and Wellness Referrals

University life presents many new challenges and situations that individuals may not have experienced previously. While many of these experiences may be welcomed, they may also overwhelm and/or leave one feeling confused, discouraged, and anxious.

The Office of Student Access and Wellness provides assistance utilizing short term counseling, as well as a wellness approach for the student population and hosts many special events/workshops on health or wellness related areas. The Office will also provide information on human services in the local area and provide assistance with study habits, time management, stress management, communication, problem solving, transition to college, and many other college success topics. The Office will also make referral to short term counseling provided by the Student Assistance Program for students in need of emotional support or guidance.

Student Assistance Program

The Student Assistance Program is a service available to Clinton Campus students at no charge and provides confidential counseling via telephone 24 hours per day, 7 days a week, or in person during regular business hours. The program counselor at the Student Assistance Program may refer a student for limited visits with an area network mental health provider or assist the student with locating resources within the community. The program can assist with issues such as budget and debt assistance, new parent transition, relationships, depression, anxiety, substance abuse, and any other relevant concerns. Additional information about the Student Assistance Program can be located in the Student Affairs Office.

Campus Security and Fire Safety Report

The Ashford University Campus Security and Fire Safety Report is compiled annually in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and is available for students’ review. This report is required by federal law and contains policy statements and crime and fire statistics compiled by the University. The policy statements address the University’s policies, procedures, and programs concerning safety and security, for example, policies for responding to emergency situations, fire safety and sexual offenses. Statistics for the previous three calendar years are included for certain types of crimes that were reported to have occurred on campus, in or on off-campus buildings or property owned or controlled by the University, and on public property within or immediately adjacent to and accessible from the campus. This report is available online at Students may also request a paper copy of the report be mailed to them by emailing their request to


Shotguns, rifles, handguns, air guns, bows and arrows, simulated weapons, ammunition, and other types of potentially dangerous weapons are not permitted anywhere on campus or at University sponsored events that take place off campus unless properly authorized by University President or VP/Campus Director. All types of explosives (incendiary and chemical) and fireworks (including smoke bombs) are prohibited in all areas of the University. Any object has the potential to become a weapon; therefore, the University reserves the right to further define a “weapon” based on its potential damage or threat.