Online Bachelor of Arts in Service Management
Students who successfully complete the Bachelor of Arts in Service Management degree program will be able to:
- Assess service logistics in a variety of service environments;
- Apply various service systems to construct customer relationship platforms;
- Integrate innovative practices and processes designed to increase the performance of a service organization;
- Develop new human capital strategies in service organizations; and
- Design service metrics based on the needs of a service organization.
- Total number of credits required: 120 credits
- General Education Requirements: 52 credits*
- Major Course Requirements: 45 credits
- Specialization Requirements: 12 credits
- Electives: 23-26 credits
You must complete 30 upper-division credits, of which 18 credits must be from the major program. A total of 30 credits must be completed at Ashford University to meet the residency requirement.
* In the Non-Profit Enterprise specialization, 3 credits from the specialization may also satisfy General Education requirements.
Transfer to Ashford University
Your experience is valuable and could be worth college credit. If you've attended college before, served in the military, or completed training for your job, ask how Ashford can recognize your achievement.
You can transfer up to 90 approved credits from community college or other previous college coursework toward your Bachelor's degree at Ashford. Remember to look beyond the classroom for life credits, including military training.
* The transferability of credits is subject to Ashford University transfer credit policies, and requires the submission of official transcripts.
The official transcripts will be evaluated to determine the credits that will officially apply toward an Ashford University degree program.
Federal regulations published in October, 2010 require institutions to report certain information about students who enrolled in Title IV eligible educational programs that lead to gainful employment in a recognized occupation (GE programs). These required disclosures include a program’s 1) program costs; 2) on-time completion rates; 3) median loan debt; 4) links to O*NET SOC descriptions; and 5) placement rates. Please find all of the required information at this link: Program Disclosures.
Cohort Retention, Persistence, and Graduation
Information regarding cohort retention, persistence, and graduation data for online Bachelor’s degree-level students can be found at the following link: Online Bachelor's Data. Additional disaggregated views of cohort retention, persistence, and graduation for students in all degree levels and modalities are also available.
Conditional Admission Requirements
Students seeking admission to an online undergraduate program must meet the following admission requirements prior to the start of the first course at Ashford University:
Have a regular high-school diploma earned through college preparatory or regular high school courses or GED equivalency recognized by the Department of Education of the state in which it was earned, completed secondary school through home schooling as defined by state law, or earned an equivalent to a US high school diploma at an international high school according to approved Foreign Evaluation services. An earned IEP or Special Education Diploma or Certificate of Completion based upon IEP goals does not meet the regular high school diploma requirement for admission to Ashford University. Qualified applicants will self-certify as to their high school education on the application for admission. Ashford University may also require, at its discretion, that an applicant or student provide a high school transcript, high school diploma, and/or evidence of passing the GED or state certificate awarded. If no high school degree was earned, applicants who have successfully completed at least a two-year program that is acceptable for full credit toward a bachelor’s degree from an appropriately accredited postsecondary institution, as defined by Ashford University transfer credit policies, may be admitted.
Be 22 years of age or older, or be exempt from this requirement by meeting one of the following criteria:
- Earned a minimum of 20 transferable credits* as defined by Ashford University transfer credit policies
- Earned 0-19 transferable credits and successfully completed the Student Success Orientation
- Seeking readmission to Ashford University after withdrawal from a degree program
- Current degree-seeking student at Ashford University requesting to change majors; or
- Clinton Campus student requesting to transfer to the online modality.
* If satisfying the Under 22 exemption with 20 transferable credits, unofficial transcripts must be submitted with the Application for Admissions.
Have the ability to study English indicated by one of the following:
- Achieved a recognized high school diploma or equivalent in which the primary language of instruction was English
- Received a GED that was taken in English;
- A minimum of 30 credits have been earned from regionally or approved nationally accredited colleges/universities in the United States or equivalent in which the primary language of instruction was English; or
- Test of English as a Foreign Language (TOEFL) or International English Language Testing System (IELTS) examination taken within the past two (2) years. For the TOEFL, a minimum score of 500 paper-based or 61 Internet-based is required. For the IELTS, a minimum score of 6 is required. Copies of official scores must be submitted prior to provisional enrollment, and official scores must be submitted for full admission.
Applicants with international credentials, or who are residents in the states of California, Mississippi and Tennessee, requirements are outlined separately. Please refer to the Academic Catalog for additional detailed requirements for Conditional Admission.
Provisional Admission Requirements
- Successfully complete Student Success Orientation, if required*;
- Attain a cumulative grade of C- or better by Day 6 of Week 3 in the course; and
- Attend week 4 of the first course.
Attendance in week 4 constitutes a student’s confirmation of his or her intention to continue in the program as a regular student. Please refer to the Ashford Promise for additional information.
*Students are required to successfully complete Student Success Orientation if they a) have zero (0) traditional college-level transferable credits at the time of application, or b) are under age 22 and have 0-19 transferable credits.
Transfer Credit Evaluation
Upon being granted provisional admission to an undergraduate degree program, the Ashford University Registrar’s Office staff will begin requesting transcripts of a student’s prior postsecondary education using the signed Transcript Request form.
The Registrar’s Office will request official transcripts of all prior postsecondary education, as provided by the student in the application for admission, as well as any school appearing in the student’s National Student Clearinghouse record. This includes:
• College or university transcripts from any regionally or approved nationally accredited postsecondary educational institution attended
• Military credits evaluated for equivalency to college credits
Students are responsible for submitting official documentation of any postsecondary credit previously earned through examination or credit earned through non-collegiate instruction to be evaluated for applicability to Ashford University program requirements.
Once transcripts of all prior postsecondary education have been received, the Registrar’s Office staff will complete the student’s transfer credit evaluation. At the conclusion of the fourth (4th) attempted Ashford University course in a degree seeking program, if any transcripts of prior postsecondary education have not yet been received, the Registrar’s Office staff will proceed with the transfer credit evaluation of any transcripts of postsecondary education received to date. The student is then admitted on Academic Watch due to failure to provide confirmation of a combined cumulative grade point average of 2.0 or higher in all prior traditional postsecondary education. Additional transcripts may be submitted for evaluation at a later date, should they become available.
If it is determined prior to the conclusion of the fourth (4th) attempted Ashford University course that certain transcripts are unable to be provided, students may sign and submit an Authorization to Close File form thereby waiving potential transfer credits from previously attended schools, in order to expedite the transfer credit evaluation process. Any student who signs an Authorization to Close File form, thereby waiving potential transfer credits from previously attended schools, is admitted on Academic Watch due to failure to provide confirmation of a combined cumulative grade point average of 2.0 or higher in all prior traditional postsecondary education. These transcripts may be submitted for evaluation at a later date, should they become available.
Students are responsible for reviewing their transfer credit evaluation as well as their scheduled courses with their Student Advisor and informing them of any courses that they feel are duplicative or equivalent in content to previously completed coursework or non-traditional learning.
Students may submit official transcripts to Ashford University for review of transfer credits at any time.
Full Admission Requirements
- TOEFL or IELTS scores, if required for admission
- Students that meet the English Language requirement with 30 transferable credits must submit the official transcript(s) where these credits were earned.
- If no high school diploma was earned, applicants who have successfully completed at least a two-year program or have earned a minimum of 60 transferable credits that is acceptable for full credit toward a bachelor’s degree from an appropriately accredited postsecondary institution, as defined by Ashford University transfer credit policies, must have official transcripts of those credits on file to meet full admissions requirements.
Please see the Academic Catalog for additional detailed requirements for Full Admission.
Students must possess the following online competencies:
- Ability to access course and program material on the Internet;
- Ability to correspond with University staff, students, and faculty using email and the Internet; and
- Ability to use appropriate antivirus utilities so that files transmitted and received are virus free.
The following minimum system configuration and software are required:
- Platforms: Mac OS X 10.2 or higher or Windows XP or higher;
- Hardware: 256 Mb RAM, CD-ROM, and 1 Gb free disk space;
- Productivity Software: Microsoft Word, PowerPoint, and Excel (provided); Adobe Reader 8.0 or higher; Adobe Flash 10 or higher (Constellation users);
- Web Browser: Firefox 3.0 or higher, Internet Explorer 9.0 or higher, Safari 4.0 or higher, or Chrome;
- Networking: 56k dialup modem, DSL, or Cable modem;
- Email: Outlook (provided), Outlook Express, Mac Mail, Eudora, Entourage, or Yahoo/Hotmail/Gmail.
The following are recommended for optimal performance:
- Networking: Broadband Internet connection (DSL, cable, or other);
- Constellation users: Windows Media Player 7 or higher, sound card and speakers.
Please note certain courses may require the use of additional internet connectivity requirements, software, and/or hardware, such as a microphone and/or webcam to record sound or video files. Additionally certain courses may require use of third party websites. The University is not responsible for the practices of any third party websites. If a student has serious objections to using a third party website, he or she can request an alternative method of completing an assignment from the instructor of the course. If a student chooses to withhold the disclosure of Directory Information, no Directory Information will be released by Ashford University to non-university personnel, unless the disclosure meets exception criteria as outlined in the Student Rights and Responsibilities section of this Catalog. However, a student may still be required to make certain disclosures as part of coursework.
Put your college credits to work at Ashford! You can transfer up to 90 semester credits (135 quarter credits) to help fulfill your degree requirements.* That means all your past hard work will not be wasted.
Your first course at Ashford will be EXP 105 Personal Dimensions of Education. If you enter the program with zero (0) traditional college-level transferable credits, you will also be required to successfully complete an online orientation prior to enrolling in EXP 105 as your first course. Unsuccessful completion of EXP 105 will result in the rescheduling of the course and revision of the future course sequence. EXP 105 applies toward elective credit requirements so enrollment in EXP 105 will result in the reduction of three (3) potential transfer credits in the Elective category.
* The transferability of credits is subject to Ashford University’s transfer credit policies, and requires the submission of official transcripts. The official transcripts will be evaluated to determine the credits that will officially apply toward an Ashford University degree program.
You will take your courses one at a time for 5 weeks each, accelerating your path to graduation. Your course content is delivered in a high-tech format, and you can complete your weekly assignments when and where it's convenient for you thanks to the asynchronous online environment.
Your tuition is $443 per credit. You will also be responsible for fees. View complete cost of attendance. Call today to learn more at 866.711.1700.
* Tuition costs subject to change without notice.
- Cash Plan – 100% of tuition and fees paid on or before each course start date.
- Tuition Reimbursement – If your employer offers a tuition reimbursement plan, we'll work with you to apply this great benefit toward your education.
- Financial Aid – You may be eligible for financial aid. Talk to an Enrollment Services Advisor to find out if you meet the requirements to qualify.
- Direct (Employer) Billing – If you work for a company approved for direct billing, you may qualify for this payment option.
- Military Tuition Assistance – Includes active-duty service and Veterans Affairs benefits if you qualify. Learn more about military benefits.
If this degree fits your personal and professional goals, contact Ashford University at 866.711.1700 to learn more, or request additional information.