Additional State and Accrediting Body Disclosures

Ashford University is licensed, registered, authorized, certified, exempt, or approval is not required in the following states. Ashford University will continue to monitor developments in state laws in each state in which it enrolls students and, if authorization or licensure is or becomes necessary, will promptly seek to obtain such approvals. For states with an approved status, please be aware that individual programs may not be approved or may be pending approval by a state licensing authority and cannot be offered to students residing in that state. A copy of the documentation describing the institution's licensure, registration, authorization, or certification will be made available to any enrolled or prospective student upon request. To make this request, please contact Bridgepoint Education, Inc.'s Director of State Compliance.  

Information on Registering a Complaint with a State

Information on Registering a Complaint with an Accreditor

Alabama Commission on Higher Education (approved)

100 North Union Street
Montgomery, AL 36104
(334) 242-1998

Alabama Department of Postsecondary Education (licensed)

135 South Union Street
Montgomery, AL 36104
(334) 293-4500

Alaska Commission on Postsecondary Education (exempt)

3030 Vintage Boulevard
Juneau, AK 99801
(800) 441-2962

Arizona State Board for Private Postsecondary Education (not required)

1400 West Washington, Room 260
Phoenix, AZ 85007
(602) 542-5709

Arkansas Higher Education Coordinating Board (certified)

423 Main Street, Suite 400
Little Rock, Arkansas 72201 
(501) 371-2000
Arkansas Higher Education Coordinating Board certification does not constitute an endorsement of any institution, course or degree program. Such certification merely indicates that certain minimum standards have been met under the rules and regulations of institutional certification as defined in Arkansas § 6-61-301. The student should be aware that these degree programs may not transfer. The transfer of course/degree credit is determined by the receiving institution.

California Bureau for Private Postsecondary Education (exempt)

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95798
(916) 431-6959

Colorado Commission on Higher Education (probationary authorization for call center)

1560 Broadway, Suite 1600
Denver, CO 80202
(303) 866-2723

Delaware Higher Education Office (not required)

820 North French Street
Wilmington, DE 19801-3509

Florida Department of Education Commission for Independent Education (not required)

325 West Gaines Street, Suite 1414
Tallahassee, FL 32399
(850) 245-3200

Georgia Nonpublic Postsecondary Education Commission (authorized)

2082 E. Exchange Place, Suite 220
Tucker, GA 30084-4113
(770) 414-3300

Hawaii Postsecondary Education Authorization Program (not required)

P.O. Box 2360
Honolulu, HI 96804
(808) 587-3222

Idaho State Board of Education (not required)

650 W. State Street
Boise, ID 83720-0037
(208) 334-2270

Illinois Board of Higher Education (not required)

431 East Adams, 2nd Floor
Springfield, IL 62701
(217) 557-7382

Indiana Board for Proprietary Education 

This institution is authorized:
The Indiana Board for Proprietary Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
(317) 464-4400 Ext. 138
317) 464-4400 Ext. 141

Iowa College Student Aid Commission (registered)

430 East Grand Ave., 3rd Fl.
Des Moines, IA 50309
(877) 272-4456

Kansas Board of Regents (approved)

1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368
(785) 296-3421

Kentucky Council on Postsecondary Education (licensed)

1024 Capital Center Drive, Ste. 320
Frankfort, KY 40601
(502) 573-1555

Louisiana Board of Regents (exempt)

1201 N. Third Street, Suite 6-200
Baton Rouge, LA 70802
(225) 342-4253

Maine Department of Education (not required)

23 State House Station
Augusta, ME 04333
(207) 624-6600

Maryland Higher Education Commission (registered)

6 N. Liberty Street
Baltimore, MD 21201
(410) 767-3301

Massachusetts Department of Higher Education (not required)

One Ashburton Place, Room 1401
Boston, MA 02108
(617) 994-6950

Michigan Department of Licensing and Regulatory Affairs Private Postsecondary Education (not required)

201 North Washington Square
Lansing, MI 48913
(517) 373-3820

Minnesota Office of Higher Education (registered)

1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
(651) 642-0567
Ashford University is registered as a private institution with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.

Mississippi Commission on College Accreditation (not required)

3825 Ridgewood Road
Jackson, MS 39211
(601) 432-6372

Missouri Department of Higher Education (certified)

205 Jefferson Street
Jefferson City, MO 65012-1469
(573) 751-2361

Montana Board of Regents (authorized)

2500 Broadway St.
Helena, MT 59620
(406) 444-6570

Nebraska Coordinating Commission for Postsecondary Education (not required)

140 N 8th St # 300
Lincoln, NE 68508-1359
(402) 471-2847

Nevada Commission on Postsecondary Education (not required)

8778 S. Maryland Pkwy, Ste 115
Las Vegas, NV 89123
(702) 486-7330

New Hampshire Department of Education, Higher Education Commission (exempt)

101 Pleasant Street
Concord, NH 03301
(603) 271-0257

New Jersey Commission on Higher Education (not required)

20 West State Street, 4th Floor
Trenton, NJ 08608
(609) 292-4310

New Mexico Higher Education Department (registered)

2048 Galisteo Street
Santa Fe, NM 87505
(505) 476-8400

New York State Education Department Office of College and University Evaluation (not required)

89 Washington Avenue, Room 969EBA
Albany, NY 12234
(518) 474-2593

North Carolina Board of Governors for the University of North Carolina (not required)

120 Penmarc Drive, Suite 103
Raleigh, NC 27603
(919) 733-7535

North Dakota University System(exempt)

600 E. Blvd. Ave. Dept 215
Bismarck, ND 58505
(701) 328-2960

Ohio Board of Regents (not required)

25 South Front Street
Columbus, OH 43215
(614) 466-6000

Ohio State Board of Career Colleges and Schools (not required)

30 East Broad Street, Suite 2481 
Columbus, OH 43215
(614) 466-2752

Oklahoma State Regents for Higher Education (not required)

655 Research Parkway, Suite 200
Oklahoma City, OK 73104
(405) 225-9100

Oregon Office of Degree Authorization (approved)

1500 Valley River Drive, Suite 100
Eugene, OR 97401
(503) 373-0003
This school is a business corporation authorized by the State of Oregon to offer and confer the academic degrees described herein, following a determination that state academic standards will be satisfied under OAR 583-030. Inquiries concerning the standards or school compliance may be directed to the Office of Degree Authorization, 1500 Valley River Drive, Suite 100, Eugene, Oregon 97401.

Pennsylvania Department of Education (not required)

333 Market Street
Harrisburg, PA 17126
(717) 783-6788

Rhode Island Board of Governors for Higher Education (not required)

Shepard Building
80 Washington Street
Providence, RI 02903
(401) 456-6000

South Carolina Commission on Higher Education (not required)

1122 Lady Street, Suite 300
Columbia, SC 29201
(803) 737-2281

South Dakota Secretary of State (not required)

500 East Capitol Avenue 
Pierre, SD 57501
(605) 773-3537

Tennessee Higher Education Commission (authorized)

404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
(615) 741-3605
Ashford University is authorized by the Tennessee Higher Education Commission. This authorization must be renewed each year and is based on an evaluation by minimum standards concerning quality of education, ethical business practices, health and safety, and fiscal responsibility.
Tennessee Residents: Any grievances not resolved on the institutional level may be forwarded to the Tennessee Higher Education Commission, Nashville, TN 37243-0830, (615) 741-5293.

Texas Higher Education Coordinating Board (exempt)

1200 East Anderson Lane
Austin, TX 78752
(512) 427-6101

Texas Workforce Commission Career Schools and Colleges (exempt)

Room 226T
101 East 15th Street
Austin, TX 78778-0001
(512) 936-3100

Utah Division of Consumer Protection (exempt)

160 East 300 South, Second Floor
Salt Lake City, UT 84114
(801) 530-6601

Vermont Department of Education (not required)

120 State Street
Montpelier, VT 05620
(802) 828-3135

Virginia State Council of Higher Education (not required)

James Monroe Building
101 North Fourteenth Street
Richmond, VA 23219
(804) 225-2600

Washington Student Achievement Council (authorized)

917 Lakeridge Way, SW 
Olympia, WA 98504-3430 

Ashford University is authorized by the Washington Student Achievement Council and meets the requirements and minimum educational standards established for degree-granting institutions under the Degree-Granting Institutions Act. This authorization is subject to periodic review and authorizes Ashford University to offer specific degree programs. The Council may be contacted for a list of currently authorized programs. Authorization by the Council does not carry with it an endorsement by the Council of the institution or its programs. Any person desiring information about the requirements of the act or the applicability of those requirements to the institution may contact the Council at P.O. Box 43430, Olympia, WA 98540-3430.

Wisconsin Educational Approval Board (approved)

201 West Washington Avenue, 3rd Floor
Madison, WI 53703
(608) 266-1996

Wisconsin Residents: In the event student complaints are not satisfactorily resolved with the school, students can contact the State of Wisconsin Educational Approval Board at (608) 266-1996.

Wyoming Department of Education (registered)

Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002-0050
(307) 777-6210

Veterans Education:
Iowa State Approving Agency 

Veterans and Military Education
Iowa Department of Education
400 E. 14th St.
Des Moines, IA 50319
Ashford University is approved to train veterans and their eligible dependents in certain educational programs by the Veterans and Military Education unit of the Iowa Department of Education.

Student Complaint State Contact Information
Students are encouraged to use the University procedures outlined in the Student Rights and Responsibilities section of this Catalog to informally or formally file complaints. Any student may contact his or her specific state agency directly to register a complaint. For information on registering a complaint in your state, go to http://www.ashford.edu/statedisclosure.htm#Information.

Information on Registering a Complaint with a State


The University takes active steps to provide a positive learning environment and resources to assist students in meeting their educational goals. Though it always is the University's desire to see students have a dispute-free experience, the University understands that sometimes challenges will arise. While students are able to file a complaint at an external agency, the University provides several options for internally resolving a dispute. The University offers these internal dispute resolution options through the Student Dispute Resolution Center (Center). The Center provides Ashford University students, prospective applicants, alumni, former students and others with concerns about something relating to the student experience with an opportunity to swiftly and fairly resolve any confusion, frustration, or issue. Individuals with an escalated dispute will meet with one of the Center's trained dispute resolution professionals, who will review the situation and guide the individual to the process that is most appropriate for the nature of the concern. Individuals with a concern will have the ability to resolve their concerns through informal mediation or through the formal grievance process. (For more information about the Center, please visit http://ashford.edu/sdrc/.)

Located within the Center, the Office of Student Facilitation & Mediation (http://ashford.edu/smdr/) provides informal, confidential and voluntary dispute resolution avenues. Impartial facilitators help students negotiate a confidential, informal agreement with the University. This process operates primarily through informal, interest-based mediation and is designed to allow for creativity and flexibility through joint problem-solving.

Another aspect of the Center involves the formal grievance process for students. The Office of Student Grievance Resolution (http://ashford.edu/grievance/) addresses formal student complaints, also known as grievances. During the formal grievance process, an impartial administrator will thoroughly investigate the facts relating to the student concern and ensure that the student receives a written response to the concerns from the University.

ALABAMA

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
www.ache.state.al.us/federal-reg.pdf

Alabama Department of Postsecondary Education
P.O. Box 302130
Montgomery, AL 36130-2130
http://www.accs.cc/

ALASKA

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
http://akadvantage.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection.aspx

ARIZONA

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
http://azppse.state.az.us/student_info/compliance.asp

ARKANSAS

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
ADHE_Info@adhe.edu
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/Delores/APPENDIX%20J%20Student%20Grievance%20complaint%20process%20%20new.pdf

CALIFORNIA

California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
http://ag.ca.gov/contact/complaint_form.php?complt=PL

COLORADO

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html

CONNECTICUT

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
(860) 947-1800
info@ctdhe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford, CT 06106
trade.practices@ct.gov
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf

Consumer Complaint Hotline: (800) 842-2649

DELAWARE

Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
dheo@doe.k12.de.us

Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us

DISTRICT OF COLUMBIA

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/complaint_form_4_11.pdf 

FLORIDA

Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/cie/complaint.asp

GEORGIA

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
http://rules.sos.state.ga.us/docs/392/5/06.pdf

HAWAII

Hawaii State Board of Education
P.O. Box 2360
Honolulu, HI 96804
ocp@dcca.hawaii.gov
http://hawaii.gov/dcca/ocp/consumer_complaint

IDAHO

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037

ILLINOIS

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
info@ibhe.org

Institutional Complaint Hotline: (217) 557-7359

INDIANA

Indiana Board for Proprietary Education
Attn: Complaints
101 West Ohio St., Ste 550
Indianapolis, IN 46204
http://www.in.gov/che/2774.htm

IOWA

Iowa College Student Aid Commission
450 E. Grand Ave, 3rd Floor
Des Moines, IA 50309
info@iowacollegeaid.gov
https://apps.iowacollegeaid.gov/marketing/docs/constituentrequestform.pdf

KANSAS

Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf

KENTUCKY

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
sarah.levy@ky.gov

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449
consumer.protection@ag.ky.gov
http://www.ag.ky.gov/civil/consumerprotection/complaints/Lists/consumer_complaint/form.aspx

LOUISIANA

Louisiana Attorney General Office
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
(800) 351-4889
(225) 326-6465
Consumerinfo@ag.state.la.us
http://www.ag.state.la.us/complaint.aspx?articleID=16&catID=15

Louisiana Board of Regents
ATTN: Nancy Beall or Dr. Larry Trembly
P.O. Box 3677
Baton Rouge, LA 70821-3677
http://www.regentsfiles.org/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf

MAINE

Maine Department of Education
Harry Osgood - Complaints
23 State House Station
Augusta, ME 04333-0023
harry.osgood@maine.gov

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

MARYLAND

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21202
(410) 767-3388
http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf

Office of the Attorney General
Consumer Protection Division
200 St. Paul Street
Baltimore, MD 21202
Consumer Protection Hotline: (410) 528-8662
Toll Free: (888) 743-0823

consumer@oag.state.md.us
http://www.oag.state.md.us/Consumer/Complaint.htm

MASSACHUSETTS

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

MICHIGAN

Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
http://www.michiganps.net/complaint.aspx

MINNESOTA

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

MISSISSIPPI

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Consumer Protection Division
Office of the Attorney General
P.O. Box 22947
Jackson, Mississippi 39225-2947
http://www.ago.state.ms.us/index.php/contact (email)
http://www.ago.state.ms.us/images/uploads/forms/MSAGO_Complaint_Form.pdf

MISSOURI

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov
Policy: http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

MONTANA

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
http://doj.mt.gov/wp-content/uploads/2011/05/complaintform3.pdf

NEBRASKA

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm
Consumer Protection Hotline: (800) 727-6432

NEVADA

Nevada Commission on Postsecondary Education
8778 S Maryland Pkwy, Ste 115
Las Vegas, Nevada 89123
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

NEW HAMPSHIRE

Patricia Edes, New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
(603) 271-0257
patricia.edes@doe.nh.gov

NEW JERSEY

New Jersey Higher Education
P.O. Box 542
Trenton, NJ 08625
nj_che@che.state.nj.us

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
http://www.nj.gov/oag/ca/complaint/ocp.pdf

NEW MEXICO

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://www.hed.state.nm.us/Complaint_3.aspx

NEW YORK

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

NORTH CAROLINA

Postsecondary Education Complaints
c/o Assistant Director of Licensure and Workforce
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcaolina.edu
http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx
http://www.northcarolina.edu/aa_planning/licensure/resources.htm

NORTH DAKOTA

North Dakota Department of Career and Technical Education 
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
cte@nd.gov

North Dakota Consumer Protection Division 
Office of Attorney General
Parrell Grossman, Director, Consumer Protection Division, (701) 328-5570
Gateway Professional Center
1050 E. Interstate Ave. Suite 200
Bismarck, ND 58503-5574
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

OHIO

Ohio Board of Regents
25 South Front Street
Columbus, OH 43215-4183

Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint

OKLAHOMA

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104

Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

OREGON

Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
http://www.doj.state.or.us/finfraud/pdf/concompform.pdf

PENNSYLVANIA

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
http://www.education.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf

RHODE ISLAND

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf
http://www.ribghe.org/8a1031912.pdf

SOUTH CAROLINA

South Carolina Commission on Higher Education
1122 Lady St., Suite 300 
Columbia, SC 29201
(803) 737-3918
http://www.che.sc.gov/AcademicAffairs/License/Complaint_procedures_and_form.pdf

SOUTH DAKOTA

South Dakota Secretary of State Jason M. Grant
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070
sdsos@state.sd.us

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre, SD 57501-8053
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

TENNESSEE

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf

TEXAS

Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf
http://www.twc.state.tx.us/svcs/propschools/problem-school.html

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5‐03D4‐9CCE‐40FA9F46F2CD3C9D
http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.oag.state.tx.us/consumer/complaintform.pdf

UTAH

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html

VERMONT

Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
http://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf

VIRGINIA

State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/students/studentcomplaint.asp

WASHINGTON

Washington Student Achievement Council
917 Lakeridge Way
P.O. Box 43430
Olympia, WA 98504-3430
dainfo@hecb.wa.gov
http://www.wsac.wa.gov/WashingtonInstitutions/ProtectingConsumers

WEST VIRGINIA

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
https://www.wvhepc.org/resources/complaint_process.pdf

WISCONSIN

Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
PO Box 8696
Madison, WI 53708
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp

WYOMING

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002

Information on Registering a Complaint with an Accreditor

The University takes active steps to provide a positive learning environment and resources to assist students in meeting their educational goals. Though it always is the University's desire to see students have a dispute-free experience, the University understands that sometimes challenges will arise. While students are able to file a complaint at an external agency, the University provides several options for internally resolving a dispute. The University offers these internal dispute resolution options through the Student Dispute Resolution Center (Center). The Center provides Ashford University students, prospective applicants, alumni, former students, and others with concerns about something relating to the student experience with an opportunity to swiftly and fairly resolve any confusion, frustration, or issue. Individuals with an escalated dispute will meet with one of the Center's trained dispute resolution professionals, who will review the situation and guide the individual to the process that is most appropriate for the nature of the concern. Individuals will have the ability to resolve their concerns through informal mediation or facilitation or through the formal grievance process. (For more information about the Center, please visit the website.)

Located within the Center, the Office of Student Facilitation and Mediation provides informal, confidential, and voluntary dispute resolution avenues. Impartial facilitators help students negotiate a confidential, informal agreement with the University. This process operates primarily through informal, interest-based mediation and is designed to allow for creativity and flexibility through joint problem-solving.

Another aspect of the Center involves the formal grievance process for students. The Office of Student Grievance Resolution addresses formal student complaints, also known as grievances. During the formal grievance process, an impartial administrator will thoroughly investigate the facts relating to the student concern and ensure that the student receives a written response to the concerns from the University.

Western Association of Schools and Colleges (WASC) Senior College and University Commission

Students may file a complaint with the University’s institutional accrediting body by contacting the Western Association of Schools and Colleges (WASC) Senior College and University Commission at wasc@wascsenior.org. Any student desiring to file a complaint must satisfy specific criteria as published in the official Complaint and Third Party Comment Policy and must submit the required Complaint Form. The policy and form are available for download on the WASC Document List.

International Assembly for Collegiate Business Education

Students may file a complaint with the International Assembly for Collegiate Business Education (IACBE) via email (iacbe@iacbe.org) or by regular mail to International Assembly for Collegiate Business Education (IACBE), 11257 Strang Line Road, Lenexa, KS 66215, USA.