Android Phone FAQs

Android FAQs

1. What is the Ashford Mobile app for Android?
The Ashford Mobile app for Android allows you to use your Smartphone to read and respond to discussions, access grades and assignments, get instructor guidance, check degree progress, and access your financial account ledger.

2. Where can I find the Ashford Mobile app for Android?
This app is free to all online students (and faculty) enrolled at Ashford University. To download, please visit play.google.com. If you are not enrolled at Ashford University, please visit www.ashford.edu to learn more about our online degree programs.

3. What features and resources do I have access to in Ashford Mobile App for Android?

4. What features are not available in the Ashford Mobile App for Android?

  • Submit Assignments
  • View or Submit Exams and Quizzes
  • View Specific Course Materials
  • Access to Certain Learning Resources

5. What device(s) does Ashford Mobile App for Android support?
All Android Devices running 2.3 +.

6. What are the minimum technology requirements for the Ashford Mobile App for Android?
The Ashford Mobile app for Android will work on any Smartphone or device running 2.3 +. It requires 5.12MB of space.

7. How do I sign in to the Ashford Mobile App for Android?
From your device, launch the application by selecting the "Ashford Mobile" icon. Enter your username and password and touch the "Sign In" button. Your User ID and password are the same as your Student Portal login information.

Ashford Mobile App for Android

8. What if I forget my password?
If you forget your password, touch on the "Forgot Password?" link on the login screen. To reset your password, please complete all the steps on the reset password page. A valid password must have both upper and lowercase characters, include numbers, be at least eight characters long, and be no longer than 28 characters. Your password CANNOT contain your Student ID.

Ashford Mobile App for Android

9. What do I see once I've entered the app?
On the Home Page, you will see your (1) Current Course(s), (2) Resources and the (3) "Menu" button (Ashford Mobile App for Android).

Ashford Mobile App for Android

10. How do I access content not found on the Home Page?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). This will open a top menu with options to: return to the Home Page, view Calendar, access your current course(s), view news and alerts, contact your instructors/advisors, view past and future courses, visit the Help Center and sign out of the app. (Note: You may need to scroll to see all options.)

Ashford Mobile App for Android

11. How do I view my Course(s)?
There are two ways to view current course information and materials:

(a) Enter the classroom by touching the course name on the Home Page. Here you will see the current week's discussion and written assignments. Slide left or right to view material from past weeks. Slide all the way past Week 1 to access the Ashford Café and Ask Your Instructor discussion boards.

Ashford Mobile App for Android

(b) Select the Menu button (Ashford Mobile App for Android) in the upper-right corner of the Home Page. Touch your current course title to enter the classroom. Slide left or right to view material from past weeks. Slide all the way past Week 1 to access the Ashford Café and Ask Your Instructor discussion boards.

Ashford Mobile App for Android

To access past and future course information and materials:

  • Select the Menu button (Ashford Mobile App for Android) in the upper-right corner of the Home Page. Touch "Past Courses" or "Future Courses" to see final grades and course information. To view the "Course Description" simply tap the course title.

Ashford Mobile App for Android

12. How do I Contact my Advisors or Instructor?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch "Contact" to access your Advisors and Instructors. To contact an Instructor or Advisor by email, touch the envelope icon. To contact by phone, touch the phone number below the individuals name and title. Note: You may need to scroll down to view full list of contact options.

Ashford Mobile App for Android

13. What are News and Alerts and how do I view them?
News and Alerts are university-related news and Student Portal alerts delivered conveniently to your Smartphone device. You can view News and Alerts by touching the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android), and selecting the "News and Alerts" link. Select either

"Alerts" or "News" at the top of the screen. To view more content, scroll up and down. To see a fuller view of the message, touch the news/alert you would like to view.

Ashford Mobile App for Android

14. How do I view my Student Profile and what does it contain?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch your name at the top of the menu to open your Student Profile. Here you can view your degree program, expected graduation date, GPA, and required, completed, and scheduled credits. You can also view and create your digital Student ID card and view your Financial Information.

Ashford Mobile App for Android

15. How do I access my digital Student ID Card?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "Student ID Card" to display your digital ID card.

Note: To add a photo to your ID, touch the default image (). Here you may choose an existing photo by selecting "From Album," take and upload a new photo by selecting "Take Pic" or remove an uploaded image by selecting "Clear Pic." You can use your digital Student ID for discounts at participating retailers.

Ashford Mobile App for AndroidAshford Mobile App for Android

16. How do I access my financial information?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "My Finances" to display. You will be taken to your "FA Status" page which displays a summary of your financial aid activities for the last year. The icon informs you of how many new / unread activities are associated with your account(s).

Touch the "Account Info" button to view a summary of your accounts activities for the last 30 days.

Ashford Mobile App for Android Ashford Mobile App for Android

17. How do I set my Signature for Discussion Posts?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "Set Signature" to display. Selecting this button allows you to set your personal signature which will appear in the Discussion Boards. Note: Faculty will be able to add their names, titles, and emails to their signatures.

Ashford Mobile App for Android

18. How do I view my Calendar?

Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android) and select "Calendar." Your Calendar for the current month will appear and today's date will be highlighted in purple. An orange flag (Ashford Mobile App for Android) in the upper-right hand corner indicates that you have an assignment due on that particular day. You may access an assignment by clicking on the assignment link below your Calendar.

Ashford Mobile App for Android Ashford Mobile App for Android

19. How do I open and post to a Discussion Board?
From your Home Page, select the course in which you want to add a discussion post. Once you've entered the classroom, all of the current week's assignments and discussion boards will appear. (You may need to scroll down to view all of the week's discussion boards). To view assignments and discussions from past weeks, as well as the "Ashford Café" and "Ask Your Instructor" discussion board, slide to the left or right. The icon (Ashford Mobile App for Android) attached to each discussion board indicates the number of responses to that specific discussion thread. Enter and view the discussion topic and replies by locating and selecting the discussion name.

To view the full discussion prompt, please click "MORE" (1). To respond to the prompt, touch "Reply" (2). Once you are ready to reply select "Subject" (3) to enter your reply subject. Enter your reply by touching the box entitled "Post Reply Message" (4). To refer back to the prompt while writing, select "Show" underneath the Topic title (see screenshot). Preview you post for errors before submitting by selecting the "Preview" button in the upper right. From the preview screen you can submit your post to the Discussion board.

Note: To easily identify and distinguish your discussion posts from your classmates', your post(s) will always appear with your name in orange, while your classmates' will always appear as purple.

Ashford Mobile App for Android

20. How do I reply to a classmate's Discussion Post?
From your Home Page, select the course in which you want to reply to a classmate's discussion post. Enter and view the discussion topic and replies by locating and selecting the discussion name. To view a classmate's response, select the classmate's discussion post (see screenshot). Discussion Posts submitted by you will appear with your name in orange, while classmates' post will appear in purple. You can easily view the number of replies to a given post by looking under the Discussion Post's title. The icon (Ashford Mobile App for Android ) informs you of how many new / unread replies are associated with each discussion post. After selecting a classmate's discussion post, you can respond directly by selecting the Reply icon (Ashford Mobile App for Android). The subject is pre-populated as (RE :…) with the discussion post title. To change, simply tap and delete or edit, adding your new title. To enter your reply, touch "Post Reply Message." To refer back to your classmate's post while writing, select "Show" underneath the Topic title. Preview your reply for errors before submitting by selecting the "Preview" button in the upper right. From the preview screen you can submit your reply. You may also respond directly to a classmate's post to another classmate's post by simply selecting the reply button (Ashford Mobile App for Android) next to their post. New/unread responses will appear with an orange dot (Ashford Mobile App for Android) next to the title. Tap the title to remove and mark as "read."

Ashford Mobile App for Android

21. How do I view my Gradebook and Instructor Feedback?
There are two ways to view your current Gradebook and Instructor Feedback:

(a) After entering the classroom from the Home Page, simply choose the menu button on your device (or similar). From the options, choose "Gradebook." To view Instructor Feedback, simply touch the Assignment's name.

Ashford Mobile App for Android

(b) Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch the name of your current course. From the sub-menu choose "Gradebook." To view Instructor Feedback, simply touch the Assignment's name.

Ashford Mobile App for Android

22. How do I view my Course Description?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch the name of your current course. From the sub-menu choose "Course Description."

Ashford Mobile App for Android

23. How do I view my Weekly Overview?
On your Home Page, select your course. Weekly Overview is located under the week's discussion topics. Select Weekly Overview and it will open the full description of your current week.

Ashford Mobile App for Android

24. How do I view my Written Assignments?
On your Home Page, select your course. You will see your discussions and assignment for that week. Select the assignment and it will expand all the details of the assignment. Note: You are not able to submit your assignment through the Ashford University App for Android. Please submit assignments through your online classroom.

Ashford Mobile App for Android

25. How do I view Instructor Guidance?
On your Home Page, select your course. Instructor Guidance is located under the week's discussion topics. Select Instructor Guidance to see the full description of your current week's instructor guidance.

Ashford Mobile App for Android

26. How do I view my Course Announcements?
There are two ways to view your current course Announcements:

(a) After entering the classroom from the Home Page, simply choose the Menu button on your device (or similar). From the options, choose "Announcements."

Ashford Mobile App for Android

(b) Select the app Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android).Touch the name of your current course. From the sub-menu choose "Announcements."

Ashford Mobile App for Android

27. As a Faculty member, how do I Add Announcements?
There are two ways to add course Announcements:

(a) After entering the classroom from the Home Page, simply choose the Menu button on your device (or similar). From the options, choose "Announcements" and select "Add Announcement." Enter an Announcement Subject and Message. To post, touch "Submit" and confirm your announcement by selecting "Send."

Ashford Mobile App for Android

(b) Select the app Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch the name of your current course. From the sub-menu choose "Announcements" and select "Add Announcement." Enter an Announcement Subject and Message. To post touch "Submit" and confirm your announcement by selecting "Send."

Ashford Mobile App for Android

28. How do I access the Ashford Café and Ask Your Instructor Discussion Boards?
The Ashford Café and Ask Your Instructor discussion boards are located in a section called "Course Questions." There are three ways to access "Course Questions:"

(a) After entering the classroom, simply select the menu button on your device (or similar). From the options, choose "Course Questions." To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.

Ashford Mobile App for Android

(b) Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch the name of your current course. From the sub-menu choose "Course Questions." To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.

Ashford Mobile App for Android

(c) Select your current class on the Home Page. You will enter at your current week. Slide through your previous weeks to find "Course Questions" located before Week 1. To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.

Ashford Mobile App for Android

29. How do I get information about how to use the app or get support?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch "Help Center" to directly call technical support, read FAQs, or to provide feedback.

Ashford Mobile App for Android

30. How do I sign out?
Select the Menu button in the upper-right corner of the Home Page (Ashford Mobile App for Android). Touch "Sign Out." When prompted, select "Yes" to securely sign out of the Ashford Mobile App for Android.

Ashford Mobile App for Android

31. What do I do if I don't see any of these features?
In order to access the most recent version of the Ashford Mobile app for Android, please visit play.google.com and select "Update." Note: If "Update" is not available, sign out of the app, uninstall it from your device and visit play.google.com to reinstall.