iPhone FAQs

Purpose: To assist students utilize the Ashford University Mobile Application for the iPhone.

1. What is the Ashford University Mobile Application for the iPhone?
The Ashford Mobile app for iPhone allows you to use your iPhone to read and respond to discussions, access grades and assignments, get instructor guidance, check degree progress, and access your financial account ledger.

2. Where can I find the Ashford Mobile app for iPhone?
This app is free to all online students and faculty at Ashford University. To download, please visit itunes.apple.com. If you are not enrolled at Ashford University, please visit www.ashford.edu to learn more about our online degree programs.

3. What features and resources do I have access to in Ashford Mobile App for iPhone?

• View Past, Current, and Future Course Schedules
• View Classroom Announcements, Instructor Guidance, Syllabus and Assignments, Weekly Overview
• View University News and Alerts
• Post and reply to Discussions
• View Course Gradebook, including instructor comments
• Contact Instructors and Advisors
• View Personal Profile and key points from your Degree Progress
• Access the Ashford Writing Center and Library
• Create and View your Digital Student ID Card
• View Account Ledger and Financial Aid Progress
• Set your Signature for Discussion Posts

4. What features are not available in the Ashford Mobile App for iPhone?
Students will not be able to submit assignments, view or submit Exams/Quizzes, view specific course materials, or access certain Learning Resources.

5. What device(s) does Ashford Mobile App for iPhone support?
All iPhone Devices running iOS 4.2+.

6. What are the minimum technology requirements for the Ashford Mobile App for iPhone?
The Ashford Mobile app for iPhone will work on any iPhone or Apple device running iOS4.2+. It requires 5.12MB of free space.

7. How do I sign in to the Ashford Mobile App for iPhone?
From your device, launch the application by selecting the "Ashford Mobile" icon. Enter your username and password and touch the "Sign In" button. Your User ID and password are the same as your Student Portal login information.

8. What if I forget my password?
If you forget your password, touch on the "Forgot Password?" link on the login screen. To reset your password, please complete all the steps on the reset password page. A valid password must have both upper and lowercase characters, include numbers, be at least eight characters long, and be no longer than 28 characters. Your password cannot contain your Student ID.

9. What do I see once I've entered the app?
The Home Page shows your (1) Current Course(s), (2) Resources, and (3) "Menu" button ( ).

10. How do I access content not found on the Home Page?
Locate and select the Menu button in the upper right corner of the Home Page ( ). This will open a top menu with options to: return to the Home Page, access your current course(s), view news and alerts, contact your instructors and advisors, view past and future courses, visit the Help Center and sign out of the app. (Note: You may need to scroll to see all options.)

11. How do I view my Course(s)?
There are two ways to view Current course information and materials:

• Enter the classroom by touching the course name on the Home Page. Here you will see the current week's discussion and written assignments. Slide left or right to view material from past weeks. Slide all the way past Week 1 to access the Ashford Café and Ask Your Instructor discussion boards.

• Select the Menu button ( ) in the upper right corner of the Home Page. Touch your current course title to enter the classroom. Slide left or right to view material from past weeks. Slide all the way past Week 1 to access the Ashford Café and Ask Your Instructor discussion boards.

To access Past and Future course information and materials:

• Select the Menu button ( ) in the upper right corner of the Home Page. Touch "Past Courses" or "Future Courses" to see final grades and course information. To view the "Course Description," simply tap the course title.

12. How do I Contact my Advisors or Instructor?
Locate and select the Menu button in the upper right corner of the Home Page ( ). Touch "Contact" to access your Advisors and Instructors. To contact an Instructor or Advisor by email, touch the envelope icon. To contact by phone, touch the phone number below the individuals name and title. Note: You may need to scroll down to view full list of contact options.

13. What are News and Alerts and how do I view them?
News and Alerts are university-related news and Student Portal alerts delivered conveniently to your iPhone. You can view News and Alerts by touching the Menu button in the upper- right corner of the Home Page ( ), and selecting the "News and Alerts" link. Select either "Alerts" or "News" at the top of the screen. To view more content, scroll up and down. To see a fuller view of the message, touch the news/alert you would like to view.

14. How do I view my Student Profile and what does it contain?
Locate and select the Menu button in the upper-right corner of the Home Page ( ). Touch your name at the top of the menu to open your Student Profile. Here you can view your degree program, expected graduation date, GPA, and required, completed, and scheduled credits. You can also view and create your digital Student ID card and view your financial Account Ledger.

15. How do I access my digital Student ID Card?
Locate and select the Menu button in the upper right corner of the Home Page ( ).Touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "Student ID Card" to display your digital ID card. Note: To add a photo to your ID, touch the default image ( ). Here you may choose an existing photo by selecting "From Album," take and upload a new photo by selecting "Take Pic," or remove an uploaded image by selecting "Clear Pic." You can use your digital Student ID for discounts at participating retailers.

16. How do I access my Financial Account information?
Locate and select the Menu button in the upper right corner of the Home Page ( ).Touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "Account Info" to display. Selecting this button allows you to view a summary of your accounts activities for the last 30 days.

17. How do I set my Signature for Discussion Posts?
Select the Menu button in the upper left corner of the Home Page ( ). Touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "Set Signature" to display. Selecting this button allows you to set your personal signature which will appear in the Discussion Boards. Note: Faculty will be able to add their title, as well as name and email to their signature.

18. How do I open and post to a Discussion Board?
From your Home Page, locate and select the course in which you want to add a discussion post. Once you've entered the classroom, all of the current week's assignments and discussion boards will appear. (You may need to scroll down to view all of the week's discussion boards). To view assignments and discussions from past weeks, as well as the "Ashford Café" and "Ask Your Instructor" discussion boards, slide to the left or right. The icon ( ) attached to each discussion board indicates the number of responses to that specific discussion thread. Enter and view the discussion topic and reply by locating and selecting the discussion name.

To view the full discussion prompt, click "MORE"(1). To respond to the prompt, touch "Reply"(2). Once you are ready to reply select "Subject"(3) to enter your reply subject. Enter your reply by touching the box entitled "Post Reply Message"(4). To refer back to the prompt while writing, select "Show" underneath the Topic title (see screenshot below). Preview your post for errors before submitting by selecting the "Preview" button in the upper-right. From the Preview screen, you can submit your post to the Discussion board.

Note: To easily identify and distinguish your discussion posts from your classmates, your post(s) will always appear with your name in orange, while your classmates will always appear as purple.

19. How do I reply to a classmate's Discussion Post?
From your Home Page, locate and select the course in which you want to reply to a classmate's discussion post. Enter and view the discussion topic and reply by locating and selecting the discussion name. To view a classmate's response, select the classmate's discussion post (see screenshot). Discussion Posts submitted by you will appear with your name in orange, while classmates' posts will appear in purple. You can easily view the number of replies to a given post by looking under the Discussion Post's title. The icon informs you of how many new / unread replies are associated with each discussion post.

After selecting a classmate's discussion post, you can respond directly by selecting the Reply icon ( ). The subject is pre-populated as (RE:…) with the discussion post title. To change, simply tap and delete or edit, adding your new title. To enter your reply, touch "Post Reply Message." To refer back to your classmate's post while writing, select "Show" underneath the Topic title. Preview your reply for errors before submitting by selecting the "Preview" button in the upper- right. From the Preview screen, you can submit your reply. You may also respond directly to a classmate's post to another classmate's post by simply selecting the reply button () next to their post. Note: New/unread responses will appear with an orange dot ( ) next to the title. Tap the title to remove and mark as "read".

20. How do I view my Gradebook and Instructor Feedback?
There are two ways to view your current Gradebook and Instructor Feedback:

• After entering the classroom from the Home Page, locate and select the sub-menu button in the upper-right corner ( ). From the options, choose "Gradebook." To view Instructor Feedback, simply touch the Assignment's name.

• Locate and select the Menu button in the upper right corner of the Home Page ( ).Touch the name of your current course. From the sub-menu choose "Gradebook." To view Instructor Feedback, simply touch the Assignment's name.
  

21. How do I view my Course Description?
Locate and select the Menu button in the upper right corner of the Home Page ( ).Touch the name of your current course. From the sub-menu choose "Course Description."

22. How do I view my Written Assignments?
On your Home Page, select your course. You will see your discussions and assignment for that week. Select the assignment and it will expand all the details of the assignment. Note: You are not able to submit your assignment through the Ashford Mobile App for iPhone. Please submit assignments through your online classroom.

23. How do I view Instructor Guidance?
On your Home Page, select your course. Instructor Guidance is located under the week's discussion topics. Select Instructor Guidance and it will open the full description of your current week's instructor Guidance.

23. How do I view my Course Announcements?
Locate and select the app Menu button in the upper-right corner of the Home Page ( ).Touch the name of your current course. From the sub-menu choose "Announcements."

24. As a Faculty member, how do I Add Announcements?
Locate and select the app Menu button in the upper-right corner of the Home Page ( ). Touch the name of your current course. From the sub-menu choose "Announcements" and select the notepad icon. Enter an Announcement Subject and Message. To post touch "Submit" and confirm your announcement by selecting "Send."

25. How do I access the Ashford Café and Ask Your Instructor discussion boards?
The Ashford Café and Ask Your Instructor discussion boards are located in a section called "Course Questions." There are two ways to access "Course Questions":

• Locate and select the Menu button in the upper-right corner of the Home Page ( ). Touch the name of your current course. From the sub-menu choose "Course Questions." To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.

• Locate and select your current class on the Home Page. You will enter at your current week. Slide through your previous weeks to find "Course Questions" located before Week 1. To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.

26. How do I get information about how to use the app or get support?
Locate and select the Menu button in the upper-right corner of the Home Page ( ). Touch "Help Center" to directly call technical support, read FAQs or to provide feedback.

27. How do I access the Ashford Café and Ask Your Instructor discussion boards?

The Ashford Café and Ask Your Instructor discussion boards are located in a section called "Course Questions." There are two ways to access "Course Questions":

1. Select the Menu button in the upper left corner of the Home Page ( ). Touch the name of your current course. From the sub-menu choose "Course Questions." To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.
2. Select your current class on the Home Page. You will enter at your current week. Slide through your previous weeks to find "Course Questions" located before Week 1. To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title

28. How do I get information about how to use the app or get support?

Select the Menu button in the upper left corner of the Home Page ( ). Touch "Help Center" to directly call technical support, read FAQs or to provide feedback.

29. How do I sign out?
Locate and select the Menu button in the upper-right corner of the Home Page ( ). Touch "Sign Out". When prompted, select "Yes" to securely sign out of the Ashford Mobile App for IPhone.

30. What do I do if I don't see any of these features?
In order to access the most recent version of the Ashford Mobile app for iPhone, please visit itunes.app.com and select "Update." Note: If "Update" is not available, sign out of the app, uninstall it from your device and visit itunes.app.com to reinstall.