FAQs

Ashford University Parking Permit FAQs

Here are the details on how to obtain a permit to park on Ashford University campuses in Clinton, Iowa.

How/where do I obtain my permit?
Permits are available online at ThePermitStore.com. Please enter your parking destination as the institution at which you will be parking (Ashford University). Click on the “Apply” button and complete all fields of requested information. Upon completion of your permit application you will be provided with an order number. A confirmation email containing your order number will be sent to your provided email address. If you do not receive an email with an order number, your application may not have been sent successfully or was incomplete. In this event you will need to go online and place your order again.

How much does a permit cost?
The permit is FREE and is necessary to park on Ashford property in Clinton, Iowa. However, if you need a second permit because of loss or damage, a $10.00 fee will apply.

How do I add/edit a vehicle to my account?

To add or edit vehicle information on your account, please log onto www.ThePermitStore.com, enter your parking destination (Ashford University) and click on the “My” button. This step allows you to view and edit any of your account information. Please locate your order number (1234567) and click on it. There will be a section headed “Vehicle Information for this Permit” and you will have two options. The first is to edit a vehicle's information and the second is to add a vehicle to your permit. You have the ability to do both. If you no longer own a vehicle, we recommend updating that vehicle information. It is the permit holder's responsibility to transfer the permit from vehicle to vehicle accordingly.

Why can’t I access my temporary permit?

If you can’t access your temporary permit, your permit application may be pending approval by Security at Ashford University. Once your order has been approved, your temporary permit will be made available to you online at your ThePermitStore.com account. To access your temporary permit, please go to www.ThePermitStore.com, enter your parking destination (Ashford University) and click on the “My” icon. The “My” icon allows you to view and edit any of your account information. You will see three sections of information - “Personal Information,” “Payment Information” and “Permit Information.” Locate your most recent order and look to the far right of the page. There will be a link stating “Temporary Permit.” Click on the temporary permit link and print your temporary permit for parking while your decal is in transit.

How do I remove a vehicle from my account?
The physical deletion of vehicle information from your account cannot be done. Please select to edit your vehicle information.

What happens if I forgot my password?

Because of security reasons, we do not have access to passwords, nor do we send passwords via email. Please utilize the “Forgot Password” link at www.ThePermitStore.com. You will be prompted to enter an email address at which you will receive an email containing a link. If your email server does not allow for the receipt of HTML emails, you may not be able to click on the link. Please manually enter the address or copy and paste the link into the address bar. You will be directed to a page where you can enter a new password of your choice. Please use this password to access your account in the future.

How do I pay/appeal my citation?
How will I know the outcome of my appeal?
Citation payments and appeals should be submitted online at http://www.SCAPAY.com. Your appeal will then be reviewed by the parking administrator at Ashford University. Once your citation has been adjudicated, the parking administrator will deliver their response via email to the email address provided at the time of your appeal. It is the appellant’s responsibility to check for appeal response. If you do not receive a response in a timely manner, please contact Security at Ashford University.

Who do I contact if I have any other questions?

If you have additional questions about Ashford University’s parking permit procedures, please contact the Security office at 563.242.2752.