Ashford University Catalog
The University cares about the well-being of students and the community. For students, the University provides high quality services which support the University mission and academic programs. Our faculty and staff are committed to the institution’s educational programs, personalized services, and reliable support to meet the needs of our students in an exceptional manner. In this section, you will find information about many of the resources, tools, and supports in place to demonstrate our commitment to student success. Information on relevant health, wellness, and safety issues is also included in this section.
Ashford University is committed to providing the most straightforward information so students can put their effort into what matters most – their academic success. Our goal is to provide students the support they need so that they can focus on putting their effort toward their education. As one of the first fully online Universities, Ashford knows online support and student resources.
The Student Advising team works to help support student success at the University. Advisement is based on academic policies set by faculty and operational procedures that uphold consistency and service to students.
A dedicated Advisor is assigned to each degree-seeking student upon enrollment. This approach provides students with a point of contact for academic and administrative support and direction.
The Advisor assists the student in course scheduling/registration, developing a degree-completion plan, clarifying University policies and procedures and providing awareness of the resources available to help students be successful in their educational journey.
Student Affairs promotes student success through programs and services to meet the individualized needs of our learners. We empower self-determination and embrace the values of equity, inclusion, and mutual respect.
Supporting student and alumni success is accomplished by matching students with co-curricular programs and support services that are responsive to their unique needs and talents. Programs and services are actively integrated throughout the University and encompass values that enhance and enrich the moral, intellectual, spiritual, and psychological growth of the whole student.
Student Affairs includes student health and wellness resources, disability support services, student community standards, honor societies, peer mentoring, clubs and organizations, community service, and specialized support to our military and veteran students and their families.
Online student organizations are available. For a full list of online student organizations, please see http://www.ashford.edu/student_services/online-organizations.htm. Information about getting involved in an online student organization or creating a recognized student organization can be obtained by emailing [email protected].
Ashford Career Services empower students to discover, develop, and apply their unique talents to achieve their greatest potential. Career Services provides individual and group coaching services and self-directed resources for active, degree-seeking students and alumni. Some of the services offered include career exploration tools, resume and cover letter guidance, interview preparation, job search support, access to job postings, internship postings, and career self-assessments.
Through the aforementioned skills and personality assessments, individuals may explore their interests, abilities, values, and career options and goals. More information can be found on Ashford University’s website at https://www.ashford.edu/online-learning-experience/alumni/benefits#CareerServices.
As a graduate of Ashford University, alumni will receive a complimentary membership in the Ashford University Alumni Association. Membership entitles alumni to valuable benefits including: career and professional development events, continued access to career services, discounts on select products and services, access to online social communities such as LinkedIn and AU Connect, Ashford’s online alumni community for continued support and networking with your peers across the nation.
Limitations Regarding Career and Alumni Services
Ashford University does not guarantee employment to any applicant as a result of his or her application, acceptance, attendance, completion of any course, or graduation in any program. Ashford University does not verify the content of job postings that are presented on the career services webpage of the University website, and therefore makes no representations or guarantees about the accuracy of positions or contact information listed on the University website. Ashford University is not responsible for consequences that may follow from application to jobs listed on the University website. The inclusion of an employer’s job posting on this site shall not be construed as an endorsement of the employer (or of any religious or political point of view promoted by the employer) by Ashford University or any of its affiliates, and does not constitute a guarantee that a job is available with a given employer.
It is the responsibility of the student or alumnus to perform his or her own careful background research when selecting a position, evaluating an employer, interviewing for, or accepting any position. It is the sole responsibility of the student or alumnus to obtain or confirm any necessary information concerning an employer. Ashford University is in no way responsible for the safety, wages, working conditions, or other aspects of employment.
Ashford University’s website also contains links to other websites as a convenience for its users and is not responsible for the contents of any linked site. Anyone who discovers misuse or abuse of our website is encouraged to report the matter to the Office of Career Services at [email protected].
The Office of Career Services abides by the principles of professional conduct set forth by the National Association of Colleges and Employers (NACE).
The Office of Career Services is committed to partnering with employment professionals that comply with the Equal Employment Opportunity (EEO) laws in all recruiting activities.
The University’s courses, programs and services are designed to prepare students and graduates to pursue employment in their field of study or related field; however, the University does not guarantee that students or graduates will be placed in any particular position or employment during their enrollment in the program at the University, or after its completion. Any statistics referenced on the University website and attributed to a source other than Ashford University have not been independently verified by Ashford University.
Ashford University does not guarantee employment to any applicant as a result of his or her application, acceptance, attendance, completion of any course, or graduation in any program. Ashford University does not generally promote employment services or make student referrals to prospective employers based on direct contact with the employer regarding current job openings to any student attending Ashford University online programs.
The Ashford University Registrar’s Office works closely with members of the enrollment, academic, and student services departments to facilitate inclusive student recruitment and retention efforts in compliance with regulatory requirements. This office collects, records, maintains and reports all student records in accordance with FERPA guidelines, e.g., grades, attendance, registration information, transcripts, and student academic progress. The Registrar’s Office determines student admissibility by reviewing student’s admission application as well as evaluating all student transcripts to determine applicability to programs. Program change requests, name changes, official and unofficial transcript requests and graduation functions are all handled by the Registrar’s Office. Students in need of these services should contact the Registrar’s Office for more information.
Students access their final grade information in the Ashford University Student Portal.
Ashford University students use the Student Portal as a self-service resource center. The Student Portal provides one location for students to access and print versions of their schedule, degree progress report, and ledger card; access additional learning resources; receive important information regarding the University; and connect with their advisors. Online students also use the Student Portal to access the online classroom. Additionally, the Student Portal allows students to do the following:
- Make payments online;
- Use a GPA calculator;
- Download copies of their unofficial transcripts;
- View their financial aid award information;
- Generate financial receipts; and
- Receive important alerts and news regarding the University.
Ashford University’s website, www.ashford.edu, provides students, prospective students, and the general public with up-to-date information about academic offerings, tuition, student experience and admissions.
Students can order books, memorabilia, and supplies through the Student Store accessed through the Student Portal or the Ashford University website at www.ashford.edu/student-store .
Ashford University’s headquarters is located at 8620 Spectrum Center Blvd., San Diego, CA 92123. Ashford University does not provide dormitory facilities and is not responsible for assisting students in finding housing in their respective locations. For reference, the median rental housing cost in California is $2,509 per month.
The Headquarters is housed in an 11-story, 273,764-square-foot building that is leased through February 2020. Master planning for the site, which also includes 1,472 parking spaces, is incorporated into the University’s annual capital planning cycle.
For staff and faculty comfort and well-being, on-site facilities include four wellness rooms, a fully staffed health clinic, a cafeteria, and a gymnasium. Each floor has business hub/breakrooms with multifunction printer/scanners as well as refrigerators, microwaves, coffeemakers, and watercoolers.
Clinton, Iowa Campus
The Clinton, Iowa Campus of Ashford University is located at 1310 19th Ave. NW, Clinton IA, 52732.
The Bachelor of Arts in Business Administration and the Master of Business Administration programs are offered in a combined format (online and in-residence requirements) through the Forbes School of Business & Technology at the Clinton Campus of Ashford University. See Clinton Campus Undergraduate Programs for more information.
Ashford University’s Veterans’ Center is located on the Clinton Campus and is home to teams of Matriculation Coordinators, Academic Advisors, Veteran’s Affairs Coordinators (SCOs), and Tuition Assistance Specialists dedicated to serving veteran students. Through the Veteran’s Center, students and prospective students have the ability to schedule in-person meetings or phone sessions with their specialized advisors. These meetings can cover a range of topics including but not limited to career counseling, academic advising, accommodations, and review of military-specific programming that the University offers. The Veteran’s Center boasts a comfortable, quiet, and welcoming environment with computer terminals and laptop connectivity stations where military and veteran students can focus on coursework and their studies. The center also provides additional lounge space with a myriad of printed informational materials intended to connect veterans to helpful community resources. In addition to the physical location, Ashford University has an online Veteran’s Center that is located on the University’s external website. The online Veteran’s Center is accessible to all University students 24/7. It contains informational materials that connect veterans to helpful community resources. Additionally, the online Veteran’s Center houses information for the University’s military-specific programming including but not limited to the military and veteran peer mentoring program, the Student Veteran’s Organization, and SALUTE honor society.
Veteran benefits for Ashford University students are managed by a team of Veteran Affairs Coordinators, who are also School Certifying Officials (SCOs), located at the Clinton Campus. Students utilizing Title 38 benefits may view their records at the Clinton Campus or direct questions to this office at [email protected]
Online Administrative and Student Service Center
Ashford University has an online administrative and student service center located at 225 E. Germann Road, Suite 310, Gilbert, AZ 85297. The Center has 11,476 square feet of office space and includes a reception area, administrative offices, conference rooms, student testing stations, working and training space with workstations, and an employee lounge. Elyse Joiner, Military Financial Services Manager and Erin Wilton, Student Records Manager will serve as the Center Co-Directors at the new location, providing administrative oversight for the Center.
Ashford will allocate a portion of the Center for an Ashford University Veterans’ Center with collaboration and lounge space and a fully funded DSST Testing Center. Nearby students will also be able to meet virtually or face-to-face with an advisor and can be connected on-the-spot with other staff-members across online student services locations who are available to provide a variety of administrative services to our Veteran students. These services include:
- School Certifying Officials who provide advising on military tuition assistance, VA benefits, and other financial aid options.
- Staff who specialize in admission, matriculation, transfer credit advisement and evaluation, degree planning and other registrar and student records services. Academic advising for course scheduling and program completion, as well as support for students with disabilities, including access and wellness.
- Career and alumni services specialists who provide career coaching and other career-related services to students and alumni.
- On-site access to collateral materials, documents, and forms necessary for VA students.
- A fully-funded DSST Testing Center that provides active duty military, some spouses, and military civilian employees the opportunity to complete testing at no additional cost. The Testing Center is open Monday through Friday from 8:00 am to 4:00 PM. Testers can choose from more than 30 exams offered by DSST. Successful completion of an exam can result in awarding of college credit.
Online Administrative Center in Denver
Ashford University has an online administrative and student service center located at 1515 Arapahoe Street, Tower 3, Denver, Colorado, 80202. The Center has approximately 58,079 square feet of space includes a reception area, 32 administrative offices, 11 conference rooms, 2 training spaces with 310 workstations, 6 breakroom/copy area, and an employee lounge.
- Program availability, admission, and orientation advisement.
Financial Aid Services
- Student account advising on finance options, responsible borrowing and financial aid application and awards.
- Transfer-credit advisement regarding degree plan and transcript evaluations.
- Academic advising on scheduling and program completion, as well as support for students with disabilities, access and wellness, and career services.
Ashford's online students work in a virtual environment that provides asynchronous and synchronous learning opportunities in the process of taking classes and meeting course requirements. Students can access their virtual classrooms as well as support resources through the university’s learning management system 24/7 within the parameters of a course, typically one week prior to the course start through to one week after the course end. All course learning activities, such as readings, assignments, lectures, and class discussions, are posted within the classroom as are eTextbooks and other resources. A technology helpdesk is available around the clock.
Using the Student Portal, students can access the Ashford University Online Library and Ashford Writing Center for resources related to research and writing any time of the day. Additionally, through the portal, they can print versions of their academic schedules, degree progress reports, and ledger cards; receive important University information; and connect with their advisors.
Leveraging the latest technologies, the university provides Ashford Mobile, an innovative application for smartphones and tablets that connects students and faculty to key elements of the University experience. Students and faculty can complete assignments, contact support staff, review grades, access financial account information, and more from the convenience of their mobile devices.
Publicity and Photo Release
All media releases of information originating from the University should be channeled through the Communications Office. Media inquiries concerning Ashford University directed toward students, faculty, and staff are to be directed to the Communications Office. Administrators, faculty, or staff who are contacted directly by the media should refer the media to the Communications Office. Comments should not be given to the media until the Communications Office has been contacted.
All US-based students authorize the University to record and use their names, images, likenesses and voices in all media, for instructional or promotional purposes, unless a written request to withhold directory information is on file in the Registrar’s Office.
Students, faculty, and staff are encouraged to inform the Communications Office about newsworthy events and developments regarding class and campus events of interest. Students should also contact their Advisors regarding newsworthy information.
Drug Free Schools and Communities Act Program
Students may obtain information on the illegal possession, use, or distribution of alcohol and illicit drugs, as well as the University’s standards of conduct, associated health risks, drug or alcohol counseling and treatment programs, University disciplinary actions, and federal, state, and local sanctions for violations of law by viewing the Drug Free Schools and Communities Act Program Report, located on the Ashford University website at www.ashford.edu/DFSCA.
Counseling, Treatment, and Rehabilitation Programs
The following national toll-free telephone numbers are provided to assist any member of the University community who may require assistance in dealing with a drug or alcohol problem.
- American Council on Alcoholism
(800) 527-5344: Addresses alcoholism as a treatable disease through public education, information, intervention, and referral;
(888) 425-2666: Helps families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend; and
- The Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline (800) 662-HELP / (800) 662-4357 / (800) 487-4889 (TDD): Provides information, support, treatment options, and referrals to local rehab centers for any drug or alcohol problem.
|24 Hour National Suicide Prevention Lifeline/Veteran Crisis Line||(800) 273-TALK (8255)
TTY Line: (800) 799-4889
|24 Hour National Domestic Violence Hotline||(800) 799-SAFE (7233)/
TDD Line: (800) 787-3224
American Sexual Health Association: STI Resource Center
|CDC National AIDS Hotline/National STD Hotline||(800) CDC-INFO (232-4636)|
|National AIDS Hotline for the Hearing Impaired||TDD Line: (888) 232-6348|
|24 Hour National Alcohol & Substance Abuse Information Center||(800) 784-6776|
|Gay and Lesbian National Hotline||(888) THE-GLNH (843-4564)|
|The Youth Law Hotline (IA)||(800) 728-1172|
|Poison Control Center||(800) 222-1222|
|National Child Abuse Hotline||(800) 4-A-CHILD (422-4453)|
|Low Cost Clinic Locator||http://www.needymeds.org/ free_clinics.taf|
|Emergency (police, fire, and rescue)||911|
Health and Wellness Referrals
Pursuing a degree often results in navigating new challenges and situations that students may not have experienced previously. While many of these experiences are welcomed, they may also overwhelm and/or leave students feeling confused, discouraged, or anxious. Successful students are able to reach out for support before circumstances become unmanageable.
The Student Advocate HELPline is a service available through the Office of Student Access and Wellness. Student Advocates assist students who are experiencing extreme personal hardships and critical life impacts by providing short-term de-escalation, assistance locating support resources in the local area, and action planning to address educational impact of situational stressors. Impacts supported include: concern for individual or community safety, homelessness and extreme financial hardship, sexual assault, domestic violence, and/or significant impact resulting from the loss of a loved one.
Student Advocates are available Monday – Friday between 8am and 5pm PT. Students are invited to contact the Office of Student Access and Wellness at ext. 24357 in order to seek assistance from a Student Advocate.
If you or the individual you are attempting to refer is in immediate danger, please dial 9-1-1, prior to contacting the Office of Student Access and Wellness
Health Alerts, Communicable Disease Control, and Needle Safety Procedures
The University recognizes its responsibility to exercise reasonable care in protecting students, faculty, staff, administrators, and visitors from health dangers while on the campus. The Centers for Disease Control and Prevention and the United States Public Health Service report procedures and recommendations for dealing with communicable diseases. The University uses such guidelines in determining reasonable care on a case-by-case basis. Individuals who know or suspect they may have a communicable disease should contact their immediate supervisor or the Office of Student Access and Wellness so that reasonable care and protection can be assured to them and to others.
Individuals taking medication routinely administered by injection, such as insulin, must ensure proper disposal through a sharp disposal container for used needles and syringes, available in restrooms throughout the facilities. This container is a requirement of the Occupational Safety and Health Administration (OSHA). Needles and syringes must never be disposed of in regular waste receptacles. Needles and syringes must only be disposed of in proper disposal containers.
Health and Wellness Requirements
The University does not require any proof of vaccination as a condition of enrollment. Students are encouraged to speak to a physician for information on recommended immunizations.
Use of Tobacco/Marijuana Products
The facilities of Ashford University are smoke and tobacco free. No smoking, chewing, or dipping is allowed inside any University facility. Ashford University policy applies to all forms of tobacco and marijuana, including but not limited to paraphernalia, cigarettes, cigars, shisha, pipes, water pipes (hookah), electronic cigarettes, and all forms of smokeless tobacco and marijuana including, but not limited to chew, edibles, snus, snuff, sticks, strips, and orbs.
Campus Security and Fire Safety Report
The Ashford University Campus Security and Fire Safety Report is compiled annually in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and is available for review. This report is required by federal law and contains policy statements and crime and fire statistics compiled by the University. The policy statements address the University’s policies, procedures, and programs concerning safety and security, for example, policies for responding to emergency situations, fire safety, and sexual misconduct offenses.
Statistics for the previous three calendar years are included for certain types of crimes that were reported to have occurred on campus, in or on off-campus buildings or property owned or controlled by the University, and on public property within or immediately adjacent to and accessible from the campus. This report is available at www.ashford.edu/campus_security_and_fire_safety_report. Students may also request a paper copy of the report be mailed to them by emailing their request to [email protected].
Shotguns, rifles, handguns, air guns, bows and arrows, simulated weapons, ammunition, and other types of potentially dangerous weapons are not permitted anywhere on campus or at University sponsored events that take place off campus unless properly authorized by the University President. All types of explosives (incendiary and chemical) and fireworks (including smoke bombs) are prohibited in all areas of the University. Any object has the potential to become a weapon; therefore, the University reserves the right to further define a “weapon” based on its potential damage or threat.