Ashford University Catalog

Student Services, Health, and Safety

Student Services

Ashford University has a commitment to the educational goals of a regional, national, and international student population. This mission, shared by the entire University community, is that students live and learn in an environment that fosters a supportive and caring community. The Office of Student Affairs makes every attempt to meet the needs of the University’s globally diverse students through various programs designed to enhance the experience of all students.

The University provides a wide range of student-centered services. Many are part of the Office of Student Affairs, while others are provided elsewhere throughout the University. Services provided are subsequently detailed.

Academic Advisement

The Student Advising team works to help support student success at the University. Advisement is based on academic policies set by faculty and operational procedures that uphold consistency and service to students.

A dedicated Advisor is assigned to each degree-seeking student upon enrollment. This approach provides students with an available point of contact for academic and administrative direction.

The advisor assists the student in course scheduling/registration, developing a degree-completion plan, clarifying University policies and procedures and providing awareness of the resources available to help students be successful in their educational journey.

Student Affairs

Student Affairs provides thought leadership, programs and services to the university community in the area of student development in order to support, engage and impact students and alumni in pursuit of their greatest potential. Supporting student and alumni success is accomplished by matching students with co-curricular programs and support services that are responsive to their unique needs and talents. Programs and services are actively integrated throughout the University and encompass values that enhance and enrich the moral, intellectual, spiritual, and psychological growth of the whole student.

Student Affairs includes student health and wellness resources, disability support services, student community standards, honor societies, peer mentoring, clubs & organizations, community service, and specialized support to our military and veteran students and their families. Please see Section Twelve for more information.

Student Organizations

Online student organizations are available. For a full list of online student organizations, please see http://www.ashford.edu/student_services/online-organizations.htm. Information about getting involved in an online student organization or creating a recognized student organization can be obtained by emailing [email protected].

Career Services

Career Services provides individual and group coaching services and self-directed resources for active, degree-seeking students and alumni. Some of the services offered include career exploration tools, resume and cover letter guidance, interview preparation, job search assistance, access to job postings and internships, and career self-assessments.

Through skills and personality assessments, individuals may explore their interests, abilities, values, and career options and goals. More information can be found on Ashford University’s website at https://www.ashford.edu/online-learning-experience/alumni/benefits#CareerServices.

Alumni Services

As a graduate of Ashford University, alumni will receive a complimentary membership in the Ashford University Alumni Association (AUAA). This membership in the AUAA entitles alumni to valuable benefits including: career and professional development webinars, continued access to career services, discounts on select products and services, access to online social communities such as Facebook and LinkedIn, and a Connections Magazine, the official digital Ashford alumni magazine.

Limitations Regarding Career and Alumni Services

Ashford University does not guarantee employment to any applicant as a result of his or her application, acceptance, attendance, completion of any course, or graduation in any program. Ashford University does not verify the content of job postings that are presented on the career services webpage of the University website, and therefore makes no representations or guarantees about the accuracy of positions or contact information listed on the University website. Ashford University is not responsible for consequences that may follow from application to jobs listed on the University website. The inclusion of an employer’s job posting on this site shall not be construed as an endorsement of the employer (or of any religious or political point of view promoted by the employer) by Ashford University or any of its affiliates, and does not constitute a guarantee that a job is available with a given employer.

It is the responsibility of the student or alumnus to perform his or her own careful background research when selecting a position, evaluating an employer, interviewing for, or accepting any position. It is the sole responsibility of the student or alumnus to obtain or confirm any necessary information concerning an employer. Ashford University is in no way responsible for the safety, wages, working conditions, or other aspects of employment.

Ashford University’s website also contains links to other websites as a convenience for its users and is not responsible for the contents of any linked site. Anyone who discovers misuse or abuse of our website is encouraged to report the matter to the Office of Career Services, at Career[email protected].

The Office of Career Services abides by the principles of professional conduct set forth by the National Association of Colleges and Employers (NACE).

The Office of Career Services is committed to partnering with employment professionals that comply with the Equal Employment Opportunity (EEO) laws in all recruiting activities.

The University’s courses, programs and services are designed to prepare students and graduates to pursue employment in their field of study or related field; however, the University does not guarantee that students or graduates will be placed in any particular position or employment during their enrollment in the program at the University, or after its completion. Any statistics referenced on the University website and attributed to a source other than Ashford University have not been independently verified by Ashford University.

Employment Services

Ashford University does not guarantee employment to any applicant as a result of his or her application, acceptance, attendance, completion of any course, or graduation in any program. Ashford University does not promote employment services or make student referrals to prospective employers based on direct contact with the employer regarding current job openings to any student attending Ashford University online programs.

Registrar’s Office

The Ashford University Registrar’s Office works closely with members of the admission, academic, and student services departments to facilitate inclusive student recruitment and retention efforts in compliance with regulatory requirements. This office collects, records, maintains and reports all student records in accordance with FERPA guidelines, e.g., grades, attendance, registration information, transcripts, and student academic progress. The Registrar’s Office determines student admissibility by reviewing student’s admission application as well as requesting and evaluating all student transcripts to determine applicability to programs. Program change requests, name changes, official and unofficial transcript requests and graduation functions are all handled by the Registrar’s Office. Students in need of these services should contact the Registrar’s Office for more information.

Students access their final grade information on their Ashford University Student Portal.

Student Portal

Ashford University students use the Student Portal as a self-service resource center. The Student Portal provides one location for students to access and print versions of their schedule, degree progress report, and ledger card; access additional learning resources; receive important information regarding the University; and connect with their advisors. Online students also use the Student Portal to access the online classroom. Additionally, the Student Portal allows students to do the following:

  • Make payments online;
  • Use a GPA calculator;
  • Download copies of their unofficial transcripts;
  • View their financial aid award information;
  • Generate financial receipts; and
  • Receive important alerts and news regarding the University.


Ashford University’s website, www.ashford.edu, provides students, prospective students, and the general public with up-to-date information about academic offerings and student events.


Students can order books, memorabilia, and supplies through the Student Store accessed through the Student Portal or the Ashford University website at  www.ashford.edu/student-store .

General Headquarters Information

Ashford University’s headquarters is located at 8620 Spectrum Center Blvd., San Diego, CA 92123. Ashford University does not provide dormitory facilities and is not responsible for assisting students in finding housing in their respective locations. For reference, the median rental housing cost in California is $16,020 per year.  

The Headquarters is housed in an 11-story, 273,764-square-foot building that is leased through February 2020. Master planning for the site, which also includes 1,472 parking spaces, is incorporated into the university’s annual capital planning cycle.

For staff and faculty comfort and well-being, on-site facilities include four wellness rooms, a fully staffed health clinic, a cafeteria, and a gymnasium. Each floor has business hub/breakrooms with multifunction printer/scanners as well as refrigerators, microwaves, coffeemakers, and watercoolers.

Online Administrative and Student Service Center

Ashford University has an online administrative and student service center located at 7360 South Kyrene Rd., Suite 105, Tempe, AZ 85283. The Center has 38,688 square feet of office space and includes a reception area, 14 administrative offices, five conference rooms, six student testing stations, working and training space with 261 work-stations, breakroom/copy area, and an employee lounge. Ashford will allocate a portion of the Center to create an Ashford University Veterans’ Center where nearby students will be able to meet virtually or face-to-face with an advisor and can be connected on-the-spot with other staff-members across online student services locations who are available to provide a variety of administrative services to our Veteran students. These services include:

Enrollment Services

  • Program availability, admission, and orientation advisement.

Financial Aid Services

  • School Certifying Officials who provide advising on military tuition assistance, VA benefits, and other financial aid options.

Registrar Services

  • Transfer-credit advisement regarding degree plan and transcript evaluations.

Student Services

  • Academic advising on scheduling and program completion, as well as support for students with disabilities, access and wellness, and career services.

The Veteran’s Center will also provide on-site access to collateral materials, documents, and forms necessary for VA students. A component of the Veteran’s Center, is a fully-funded DSST Testing Center that provides active duty military, some spouses, and military civilian employees the opportunity to complete testing at no additional cost.

The Testing Center is open Monday through Friday from 8:00 am to 4:00 PM. Testers can choose from more than 30 exams offered by DSST. Successful completion of an exam can result in awarding of college credit.

Instructional Materials

Virtual Classrooms

Ashford online students work in a virtual environment that provides asynchronous and synchronous learning opportunities in the process of taking classes and meeting course requirements. Students can access their virtual classrooms as well as support resources through the university’s learning management system 24/7 within the parameters of a course, typically one week prior to the course start through to one week after the course end. All course learning activities, such as readings, assignments, lectures, and class discussions, are posted within the classroom as are eTextbooks and other resources. A technology helpdesk is available around the clock.

Student Portal

Using the Student Portal, students can access the Ashford University Online Library and Ashford Writing Center for
resources related to research and writing any time of the day. Additionally, through the portal, they can print versions of their academic schedules, degree progress reports, and ledger cards; receive important University information; and connect with their advisors.

Using the Student Portal, students can access the Ashford University Online Library and Ashford Writing Center for resources related to research and writing any time of the day. Additionally, through the portal, they can print versions of their academic schedules, degree progress reports, and ledger cards; receive important University information; and connect with their advisors.

Ashford Mobile

Leveraging the latest technologies, the university provides Ashford Mobile, an innovative application for smartphones and tablets that connects students and faculty to key elements of the university experience. Students and faculty can complete assignments, contact support staff, review grades, access financial account information, and more from the convenience of their mobile devices.

Publicity and Photo Release

All media releases of information originating from the University should be channeled through the Communications Office. Media inquiries concerning Ashford University directed toward students, faculty, and staff are to be directed to the Communications Office, and administrators, faculty, or staff who are contacted directly by the media should refer the media to the Communications Office. Comments should not be given to the media until the Communications Office has been contacted.

All students authorize the University to record and use their names, images, likenesses and voices in all media, for instructional or promotional purposes, unless a written request to withhold directory information is on file in the Registrar’s Office.

Students, faculty, and staff are encouraged to inform the Communications Office about newsworthy events and developments regarding class and campus events of interest. Students should also contact their advisers regarding newsworthy information.

Health Information

Drug Free Schools and Communities Act Program

Students may obtain information on the illegal possession, use, or distribution of alcohol and illicit drugs, as well as the University’s standards of conduct, associated health risks, drug or alcohol counseling and treatment programs, University disciplinary actions, and federal, state, and local sanctions for violations of law by viewing the Drug Free Schools and Communities Act Program Report, located on the Ashford University website at www.ashford.edu/DFSCA.

Counseling, Treatment, and Rehabilitation Programs

The following national toll-free telephone numbers are provided to assist any member of the University who may require assistance in dealing with a drug or alcohol problem.

  • American Council on Alcoholism
    (800) 527-5344: Addresses alcoholism as a treatable disease through public education, information, intervention, and referral;
  • Al-Anon
    (888) 425-2666: Helps families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend; and
  • The Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline (800) 662-HELP / (800) 662-4357 / (800) 487-4889 (TDD): Provides information, support, treatment options, and referrals to local rehab centers for any drug or alcohol problem.

Help Lines/Hotlines

24 Hour National Suicide Prevention Lifeline/Veteran Crisis Line (800) 273-TALK (8255)
TTY Line: (800) 799-4889
24 Hour National Domestic Violence Hotline (800) 799-SAFE (7233)/
TDD Line: (800) 787-3224

American Sexual Health Association: STI Resource Center

(800) 227-8922
CDC National AIDS Hotline/National STD Hotline (800) CDC-INFO (232-4636)
National AIDS Hotline for the Hearing Impaired TDD Line: (888) 232-6348
24 Hour National Alcohol & Substance Abuse Information Center (800) 784-6776
Gay and Lesbian National Hotline (888) THE-GLNH (843-4564)
The Youth Law Hotline (IA) (800) 728-1172
Poison Control Center (800) 222-1222
National Child Abuse Hotline (800) 4-A-CHILD (422-4453)
 Low Cost Clinic Locator  http://www.needymeds.org/ free_clinics.taf
Emergency (police, fire, and rescue) 911

Health and Wellness Referrals

Pursuing a degree often results in navigating new challenges and situations that we may not have experienced previously. While many of these experiences are welcomed, they may also overwhelm and/or leave us feeling confused, discouraged, and anxious. Part of being a student is being able to reach out for support before circumstances become unmanageable.

The Student Advocate HELPline is a service available through the Office of Student Access and Wellness. Trained Student Advocates are available to assist students experiencing extreme personal hardships and critical life impacts by providing short-term de-escalation, assistance locating support resources in their local area, and action planning to address educational impact of situational stressors. Impacts supported include: concern for individual or community safety, homelessness and extreme financial hardship, sexual assault, domestic violence, and/or significant impact resulting from the loss of a loved one.

Student Advocates are available Monday – Friday between 8 am and 5 pm PST. Students are invited to contact the Office of Student Access and Wellness at ext. 24357 in order to seek assistance from a Student Advocate.

If you or the individual you are attempting to refer is in immediate danger, please dial 9-1-1, prior to contacting the Office of Student Access and Wellness.

Health Alerts, Communicable Disease Control, and Needle Safety Procedures

The University recognizes its responsibility to exercise reasonable care in protecting students, faculty, staff, administrators, and visitors from health dangers while on the campus. The Centers for Disease Control and Prevention and the United States Public Health Service report procedures and recommendations for dealing with communicable diseases. The University uses such guidelines in determining reasonable care on a case-by-case basis. Students who know or suspect they may have a communicable disease should contact the Campus President so that reasonable care and protection can be assured to them and to others.

Students taking medication routinely administered by injection, such as insulin, must contact the Campus President for access to and proper disposal and replacement of a sharp disposal container for used needles and syringes. This container is a requirement of the Occupational Safety and Health Administration (OSHA). Needles and syringes must never be disposed of in regular waste receptacles. Needles and syringes must only be disposed of in proper disposal containers.

Safety Information

Campus Security and Fire Safety Report

The Ashford University Campus Security and Fire Safety Report is compiled annually in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and is available for students’ review. This report is required by federal law and contains policy statements and crime and fire statistics compiled by the University. The policy statements address the University’s policies, procedures, and programs concerning safety and security, for example, policies for responding to emergency situations, fire safety, and sexual offenses. Statistics for the previous three calendar years are included for certain types of crimes that were reported to have occurred on campus, in or on off-campus buildings or property owned or controlled by the University, and on public property within or immediately adjacent to and accessible from the campus. This report is available at www.ashford.edu/campus_security_and_fire_safety_report. Students may also request a paper copy of the report be mailed to them by emailing their request to [email protected].


Shotguns, rifles, handguns, air guns, bows and arrows, simulated weapons, ammunition, and other types of potentially dangerous weapons are not permitted anywhere on campus or at University sponsored events that take place off campus unless properly authorized by University President. All types of explosives (incendiary and chemical) and fireworks (including smoke bombs) are prohibited in all areas of the University. Any object has the potential to become a weapon; therefore, the University reserves the right to further define a “weapon” based on its potential damage or threat.