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Technology & Tools FAQ

On smartphone and tablet devices, you can select icons at the top of the home page to open additional options.

On your smartphone, select the Menu button and touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "My Finances" to display. You will be taken to your "FA Status" page, which displays a summary of your financial aid activities for the last year. The icon informs you of how many new / unread activities are associated with your account(s). Touch the "Account Info" button to view a summary of your accounts activities for the last 30 days.

On your tablet, select the ( person icon) icon in the upper right hand corner of the Home Page. Touch the "Account Info" button to view a summary of your account's activities for the last 30 days. Touch the "Financial Aid Status" button to view a summary of your financial aid activities for the last year.

On your smartphone app, the Ashford Café and Ask Your Instructor discussion boards are located in the "Course Questions" section. There are two ways to access "Course Questions:"

1. Select the Menu button and touch the name of your current course. From the sub-menu choose "Course Questions." To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.

2. Select your current class on the Home Page. You will enter at your current week. Slide through your previous weeks to find "Course Questions" located before Week 1. To enter Ashford Café or the Ask Your Instructor discussion board, simply touch the appropriate title.

On your tablet, The Ashford Café and Ask Your Instructor discussion boards are located before Week 1. Use your finger to swipe to the left until you have reached the screen.

To add a photo to your ID, touch the default image (icon3). Here you may choose an existing photo by selecting "From Album," take and upload a new photo by selecting "Take Pic" or remove an uploaded image by selecting "Clear Pic." You can use your digital Student ID for discounts at participating retailers.

Select the Menu or (icon 2 ) icon. To contact an Instructor or Advisor by email, touch the envelope icon. To contact by phone, touch the phone number below the individuals name and title. Note: You may need to scroll down to view full list of contact options.

Select the Menu icon and touch "Help Center" to directly call technical support, read FAQs, or to provide feedback.

From your Home Page, select the course in which you want to add a discussion post. Once you've entered the classroom, all of the current week's assignments and discussion boards will appear. (You may need to scroll down to view all of the week's discussion boards). To view assignments and discussions from past weeks, as well as the "Ashford Café" and "Ask Your Instructor" discussion board, slide to the left or right. The icon (orange icon 2) attached to each discussion board indicates the number of responses to that specific discussion thread. Enter and view the discussion topic and replies by locating and selecting the discussion name.

To view the full discussion prompt, click "MORE" (1). To respond to the prompt, touch "Reply" (2). Once you are ready to reply select "Subject" (3) to enter your reply subject. Enter your reply by touching the box entitled "Post Reply Message" (4). To refer back to the prompt while writing, select "Show" underneath the Topic title. Preview your post for errors before submitting by selecting the "Preview" button in the upper right. From the preview screen you can submit your post to the Discussion board.

Note: To easily identify and distinguish your discussion posts from your classmates', your post(s) will always appear with your name in orange, while your classmates' will always appear as purple.

From your Home Page, select the course in which you want to reply to a classmate's discussion post. Enter and view the discussion topic and replies by locating and selecting the discussion name. To view a classmate's response, select the classmate's discussion post. Discussion Posts submitted by you will appear with your name in orange, while classmates' post will appear in purple. You can view the number of replies to a given post by looking under the Discussion Post's title.

The icon (unread icon ) informs you of how many new / unread replies are associated with each discussion post. After selecting a classmate's discussion post, you can respond directly by selecting the Reply icon (reply icon). The subject is pre-populated as (RE:) with the discussion post title. To change, simply tap and delete or edit, adding your new title. To enter your reply, touch "Post Reply Message." New/unread responses will appear with an orange dot (orange dot) next to the title. Tap the title to remove and mark as "read."

Select the Menu icon and touch your name to open your Student Profile or select the (person icon ) icon. Touch "Set Signature" to display. Selecting this button allows you to set your personal signature, which will appear in the Discussion Boards. Note: Faculty will be able to add their names, titles, and emails to their signatures.

From your device, launch the application by selecting the "Ashford Mobile" icon. Enter your username and password and touch the "Sign In" button. Your User ID and password are the same as your Student Portal login information.

Select the Menu or (menu icon) icon and touch "Sign Out." When prompted, select "Yes" to securely sign out of the Ashford Mobile App.

On your smartphone app Home Page, select your course. Instructor Guidance is located under the week's discussion topics. Select Instructor Guidance to see the full description of your current week's instructor guidance. 

On your tablet, after entering the classroom from the Home Page, select Instructor Guidance to open the full description of your current week's Instructor Guidance.

Select the Menu icon and touch "Calendar." Your Calendar for the current month will appear and today's date will be highlighted in purple. An orange flag (orange icon) in the upper-right hand corner indicates that you have an assignment due on that particular day. You may access an assignment by clicking on the assignment link below your Calendar.

On your smartphone app, select the Menu icon and touch the name of your current course. From the sub-menu choose "Announcements."

On your tablet, after entering the classroom from the Home Page, select the Announcements (announcements icon) icon in the upper right hand corner of your Profile Drawer to open your Announcements.

On your smartphone, select the Menu icon and touch the name of your current course. From the sub-menu choose "Course Description."

On your tablet, enter your classroom from the Home Page and select the white arrow in your course profile drawer to view your full Course Description.

There are two ways to view current course information and materials:

1. Enter the classroom by touching the course name on the Home Page. Here you will see the current week's discussion and written assignments. Slide left or right to view material from past weeks. Slide all the way past Week 1 to access the Ashford Café and Ask Your Instructor discussion boards.

2. Select the Menu icon and touch your current course title to enter the classroom. Slide left or right to view material from past weeks. Slide all the way past Week 1 to access the Ashford Café and Ask Your Instructor discussion boards.

To access past and future course information and materials:

  • Select the Menu or ( icon) icon and touch "Past Courses" or "Future Courses" to see final grades and course information. Tap the course title to view the "Course Description.”

On your smartphone, select the Menu icon and touch the name of your current course. From the sub-menu choose "Gradebook." To view Instructor Feedback, simply touch the Assignment's name.

On your tablet, enter the classroom from the Home Page and touch the (gradebook icon) icon in the upper right hand corner of your Profile Drawer to open your Gradebook. There you will see your grades for each assignment. To view your full Instructor Feedback for any particular Assignment, simply touch the Assignment's name.

On your smartphone app Home Page, select your course. Weekly Overview is located under the week's discussion topics. Select Weekly Overview and it will open the full description of your current week. 

On your tablet, after entering your classroom from the Home Page, select Weekly Overview and it will open the full description of your current week.

On your Home Page, select your course. You will see your discussions and assignment for that week. Select the assignment and it will expand all the details of the assignment. Note: You are not able to submit your assignment through the Ashford University mobile and tablet apps. Please submit assignments through your online classroom.

News and Alerts are university-related news and Student Portal alerts delivered conveniently to your device. You can view News and Alerts on the home screen or by touching the Menu icon and selecting the "News and Alerts" link. Select either "Alerts" or "News" at the top of the screen. To view more content, scroll up and down. To see a fuller view of the message, touch the news/alert you would like to view.

In order to access the most recent version of the Ashford Mobile app, please visit your app store and select "Update." Note: If "Update" is not available, sign out of the app, uninstall it from your device and visit your app store to reinstall.

Here you can view your degree program, expected graduation date, GPA, and required, completed, and scheduled credits. You can also view and create your digital Student ID card and view your Financial Information.

  • View Past, Current, and Future Course Schedules
  • View Classroom Announcements, Instructor Guidance, Syllabus and Assignments, Weekly Overview, Calendar
  • View University News and Alerts
  • Post and reply to Discussions
  • View Course Gradebook, including instructor comments Contact Instructors and Advisors
  • View Personal Profile and key points from your Degree Progress Report
  • Access the Ashford Writing Center and Library
  • Create and View your Digital Student ID Card
  • View Account Ledger and Financial Aid Progress
  • Set your Signature for Discussion Posts
  • Submit Assignments
  • View or Submit Exams and Quizzes
  • View Specific Course Materials
  • Access to Certain Learning Resources

If you forget your password, touch on the "Forgot Password?" link on the login screen. To reset your password, please complete all the steps on the reset password page. A valid password must have both upper and lowercase characters, include numbers, be at least eight characters long, and be no longer than 28 characters. Your password CANNOT contain your Student ID.

The Ashford Mobile app allows you to use your Smartphone or Tablet device to read and respond to discussions, access grades and assignments, get instructor guidance, check degree progress, and access your financial account ledger. 

This app is free to all online students (and faculty) enrolled at Ashford University and can be downloaded in your app store. If you are not enrolled at Ashford University, please visit www.ashford.edu to learn more about our online degree programs.