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Ashford Mobile App and Canvas App FAQ

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Ashford Mobile App

On smartphone and tablet devices, you can select icons on the top left side of the home page to open additional options.

From the Ashford Mobile App home screen, select the Menu button and touch your name at the top of the menu to open your Student Profile. At the bottom of your Student Profile, touch "My Finances" to display. You will be taken to your "FA Status" page, which displays a summary of your financial aid activities for the last year. The icon informs you of how many new/unread activities are associated with your account(s). Touch the "Account Info" button to view a summary of your account activities for the last 30 days.

On your tablet, select the ( person icon) icon in the upper right hand corner of the Home Page. Touch the "Account Info" button to view a summary of your account's activities for the last 30 days. Touch the "Financial Aid Status" button to view a summary of your financial aid activities for the last year.

From the Ashford Mobile App home screen, click on the Options icon located near the top of the screen. Touch the default image (icon3). Here you may choose an existing photo by selecting "From Album," take and upload a new photo by selecting "Take Pic" or remove an uploaded image by selecting "Clear Pic." You can use your digital Student ID for discounts at participating retailers.

From the Ashford Mobile App home screen, click on the Options icon located near the top of the screen and select Contacts. To contact an Instructor or Advisor by email, touch the envelope icon. To contact by phone, touch the phone number below the individual's name and title. Note: You may need to scroll down to view full list of contact options.

From the Ashford Mobile App home screen, select the Menu icon and touch "Help Center" to directly call technical support, read FAQs, or to provide feedback.

From your Ashford Mobile App home screen, select the course in which you want to add a discussion post. Once you've entered the classroom, select the Menu icon near the top of the screen and then tap on “To-Do List.” Select the desired discussion from the chronological listing. From the discussion screen, tap on “Submissions,” then “Go to Discussion.” To post a primary response, enter your text/content into the text bar at the bottom of the screen. To reply to a student, tap on the desired discussion thread and enter your reply within the text box at the bottom of the screen.

Note: To easily identify and distinguish your discussion posts from your classmates', your post(s) will always appear with your name in orange, while your classmates' will always appear as purple.

From the Ashford Mobile App home screen, select the Menu icon. Touch your name to open your Student Profile or select the (person icon ) icon. Touch "Set Signature" to display. Selecting this button allows you to set your personal signature, which will appear in the Discussion Boards. Note: Faculty will be able to add their names, titles, and emails to their signatures.

From your device, launch the application by selecting the "Ashford Mobile" icon. Enter your username and password and touch the "Sign In" button. Your User ID and password are the same as your Student Portal login information.

Select the Menu or (menu icon) icon and touch "Sign Out." When prompted, select "Yes" to securely sign out of the Ashford Mobile App.

From the Ashford Mobile App home screen, tap on the Menu icon. Select Past Courses or Future Courses. Select the course you want to view.

You can view your current course by tapping on the Current Course link on the Ashford Mobile App home screen. To view previous or future courses, go to the Ashford Mobile App home screen and tap on the Menu icon. Select Past Courses or Future Courses. Select the course you want to view.

News and Alerts are university-related news and Student Portal alerts delivered conveniently to your device. You can view News and Alerts on the Ashford Mobile App home screen or by touching the Menu icon and selecting the "News and Alerts" link. Select either "Alerts" or "News" at the top of the screen. To view more content, scroll up and down. To see a fuller view of the message, touch the news/alert you would like to view.

In order to access the most recent version of the Ashford Mobile App, please visit your app store and select "Update." Note: If "Update" is not available, sign out of the app, uninstall it from your device and visit your app store to reinstall.

Your Student Profile within the Ashford Mobile App allows you to view your degree program, expected graduation date, GPA, and required, completed, and scheduled credits. You can also view and create your digital Student ID card and view your Financial Information. To access your Student Profile from the Ashford Mobile App home screen, click the Menu icon and then click your name at the top of the menu screen.

If you forget your password, touch on the "Forgot Password?" link on the login screen. To reset your password, please complete all the steps on the reset password page. A valid password must have both upper and lowercase characters, include numbers, be at least eight characters long, and be no longer than 28 characters. Your password CANNOT contain your Student ID.p>

The Ashford Mobile App allows you to use your Smartphone or Tablet device to read and respond to discussions, access grades and assignments, get instructor guidance, check degree progress, and access your financial account ledger.

This app is free to all online students (and faculty) enrolled at Ashford University and can be downloaded in your app store. If you are not enrolled at Ashford University, please visit www.ashford.edu to learn more about our online degree programs.

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Ashford Mobile App & Canvas App

From the Ashford Mobile App home screen, select your current course.

On the Canvas home screen, tap on the Menu icon near the top of the page. Tap on the “To-Do List” option. Click on the assignment you want to view. All assignments are listed in chronological order.

From the Ashford Mobile App home screen, select your current course or a pending course. In the Canvas mobile classroom environment, select the Menu icon and touch "Calendar." Your Calendar for the current month will appear and today's date will be highlighted in grey. An orange flag (orange icon) in the upper right corner indicates that you have an assignment due on that particular day. You may access an assignment by clicking the assignment link below your Calendar.

From the Ashford Mobile App home screen, select your current course.

On the Canvas mobile environment home screen, tap on the Menu icon near the top of the page. Tap on the “Notifications” option. Review announcements by scrolling down the chronological listing. Click an announcement to review the full message content.

From the Ashford Mobile App home screen, select your current course.

On the Canvas home screen, tap on the Menu icon near the top of the page. Tap on the “Grades” option. Click on the overall grade for your current course to review an assignment by assignment summary. Click on the score for a specific assignment to view feedback for that assignment.

From the Ashford Mobile app home screen, select your current course.

On the Canvas home screen, tap on the Menu icon near the top of the page, then tap on the “To-Do List” option. Select the desired assignment from the chronological listing. Tap on “Details” to view the description for that assignment. You can also tap on “Grade” to review scoring for the selected assignment. Please note that full instructor feedback may be viewable only on a desktop or laptop computer.

  • View Past, Current, and Future Course Schedules
  • View Classroom Announcements, Instructor Guidance, Assignments, Calendar
  • View University News and Alerts
  • Post and reply to Discussions
  • View Course Gradebook, including instructor comments Contact Instructors and Advisors
  • View Personal Profile and key points from your Degree Progress Report
  • Access the Ashford Writing Center and Library
  • Create and View your Digital Student ID Card
  • View Account Ledger and Financial Aid Progress
  • Set your Signature for Discussion Posts
  • Submit Assignments
  • View or Submit Exams and Quizzes
  • View Specific Course Materials
  • Access to Certain Learning Resources