Title
Additional State and Accrediting Body Disclosure

Ashford University is licensed, registered, authorized, certified, exempt, or approval is not required in the following states. Ashford University will continue to monitor developments in state laws in each state in which it enrolls students and, if authorization or licensure is or becomes necessary, will promptly seek to obtain such approvals. For states with an approved status, please be aware that individual programs may not be approved or may be pending approval by a state licensing authority and cannot be offered to students residing in that state. A copy of the documentation describing the institution's licensure, registration, authorization, or certification will be made available to any enrolled or prospective student upon request. To make this request, please contact Bridgepoint Education, Inc.'s Regulatory Affairs team.

Information on Registering a Complaint with a State

Information on Registering a Complaint with an Accreditor

Alabama Commission on Higher Education (approved)

100 North Union Street 
Montgomery, AL 36104 
(334) 242-1998

Alabama Department of Postsecondary Education (licensed)

135 South Union Street 
Montgomery, AL 36104 
(334) 293-4500

Alaska Commission on Postsecondary Education (exempt)

PO Box 110505
Juneau, AK 99811-0505 
(907) 465-6741

Arizona State Board for Private Postsecondary Education (not required)

1400 West Washington Street, Room 260 
Phoenix, AZ 85007 
(602) 542-5709

Arkansas Higher Education Coordinating Board (certified)

423 Main Street, Suite 400
Little Rock, Arkansas 72201 
(501) 371-2000
Arkansas Higher Education Coordinating Board certification does not constitute an endorsement of any institution, course or degree program. Such certification merely indicates that certain minimum standards have been met under the rules and regulations of institutional certification as defined in Arkansas § 6-61-301. The student should be aware that these degree programs may not transfer. The transfer of course/degree credit is determined by the receiving institution.

California Bureau for Private Postsecondary Education (approved)

2535 Capitol Oaks Drive, Suite 400 
Sacramento, CA 95798 
(916) 431-6959
www.bppe.ca.gov

Colorado Commission on Higher Education (Authorization for a Place of Business)

1560 Broadway, Suite 1600 
Denver, CO 80202 
(303) 866-2723

Delaware Higher Education Office (not required)

820 North French Street 
Wilmington, DE 19801-3509

District of Columbia Office of the State Superintendent of Education (exempt)

810 1st Street NE, 9th Floor
Washington, DC 20002
Phone: (202) 727-6436

Florida Department of Education Commission for Independent Education (not required)

325 West Gaines Street, Suite 1414
Tallahassee, FL 32399
(850) 245-3200

Georgia Nonpublic Postsecondary Education Commission (authorized)

2082 E. Exchange Place, Suite 220 
Tucker, GA 30084-4113 
(770) 414-3300

Hawaii Postsecondary Education Authorization Program (exempt)

P.O. Box 541
Honolulu, HI 96809
(808) 586-7327

Idaho State Board of Education (not required)

650 W. State Street, 3rd Floor 
Boise, ID 83720-0037 
(208) 334-2270

Illinois Board of Higher Education (not required)

431 East Adams, 2nd Floor 
Springfield, IL 62701 
(217) 782-2551

Indiana Board for Proprietary Education 

This institution is authorized:
The Indiana Board for Proprietary Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
(317) 464-4400 - Ext. 138
(317) 464-4400 - Ext. 141

Iowa College Student Aid Commission (registered)

430 East Grand Ave., 3rd Fl.
Des Moines, IA 50309 
(877) 272-4456

Kansas Board of Regents (approved)

1000 SW Jackson St., Suite 520 
Topeka, KS 66612-1368 
(785) 430-4240

Kentucky Council on Postsecondary Education (licensed)

1024 Capital Center Drive, Ste. 320
Frankfort, KY 40601
(502) 573-1555

Louisiana Board of Regents (exempt)

1201 N. Third Street, Suite 6-200 
Baton Rouge, LA 70802 
(225) 342-4253

Maine Department of Education (not required)

23 State House Station 
Augusta, ME 04333 
(207) 624-6600

Maryland Higher Education Commission (registered)

6 N. Liberty Street
Baltimore, MD 21201
(410) 767-3301

Massachusetts Department of Higher Education (not required)

One Ashburton Place, Room 1401 
Boston, MA 02108 
(617) 994-6950

Michigan Department of Licensing and Regulatory Affairs Private Postsecondary Education (not required)

201 North Washington Square 
Lansing, MI 48913 
(517) 241-9288

Minnesota Office of Higher Education (registered)

1450 Energy Park Drive, Suite 350 
St. Paul, MN 55108-5227 
(651) 642-0567
Ashford University is registered with the Minnesota Office of Higher Education pursuant to Minnesota Statutes sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.

Mississippi Commission on College Accreditation (not required)

3825 Ridgewood Road
Jackson, MS 39211
(601) 432-6372

Missouri Department of Higher Education (certified)

205 Jefferson Street 
Jefferson City, MO 65012-1469 
(573) 751-2361

Montana Board of Regents (authorized)

2500 Broadway St.
Helena, MT 59620 
(406) 444-6570

Nebraska Coordinating Commission for Postsecondary Education (not required)

140 N 8th St # 300 
Lincoln, NE 68508-1359 
(402) 471-2847

Nevada Commission on Postsecondary Education (not required)

8778 S. Maryland Pkwy, Ste 115
Las Vegas, NV 89123 
(702) 486-7330

New Hampshire Department of Education, Higher Education Commission (exempt)

101 Pleasant Street
Concord, NH 03301 
(603) 271-0257

New Jersey Commission on Higher Education (not required)

20 West State Street, 4th Floor 
Trenton, NJ 08608 
(609) 292-4310

New Mexico Higher Education Department (registered)

2048 Galisteo Street 
Santa Fe, NM 87505 
(505) 476-8400

New York State Education Department Office of College and University Evaluation (not required)

89 Washington Avenue, Room 969EBA
Albany, NY 12234 
(518) 474-1551

North Carolina Board of Governors for the University of North Carolina (not required)

120 Penmarc Drive, Suite 103 
Raleigh, NC 27603 
(919) 733-7535

North Dakota University System (exempt)

600 E. Blvd. Ave. Dept 215 
Bismarck, ND 58505 
(701) 328-2960

Ohio Board of Regents (not required)

25 South Front Street
Columbus, OH 43215 
(614) 466-6000

Ohio State Board of Career Colleges and Schools (not required)

30 East Broad Street, Suite 2481 
Columbus, OH 43215 
(614) 466-2752

Oklahoma State Regents for Higher Education (not required)

655 Research Parkway, Suite 200 
Oklahoma City, OK 73104 
(405) 225-9100

Oregon Office of Degree Authorization (exempt)

1500 Valley River Drive, Suite 100 
Eugene, OR 97401 
(503) 373-0003

Pennsylvania Department of Education (not required)

333 Market Street 
Harrisburg, PA 17126 
(717) 783-6788

Rhode Island Board of Governors for Higher Education (not required)

Shepard Building 
80 Washington Street 
Providence, RI 02903 
(401) 456-6000

South Carolina Commission on Higher Education (not required)

1122 Lady Street, Suite 300
Columbia, SC 29201 
(803) 737-2281

South Dakota Secretary of State (not required)

500 East Capitol Avenue 
Pierre, SD 57501 
(605) 773-3537

Tennessee Higher Education Commission (authorized)

404 James Robertson Parkway, Suite 1900 
Nashville, TN 37243 
(615) 741-3605
Ashford University is authorized by the Tennessee Higher Education Commission. This authorization must be renewed each year and is based on an evaluation by minimum standards concerning quality of education, ethical business practices, health and safety, and fiscal responsibility. 
Tennessee Residents: Any grievances not resolved on the institutional level may be forwarded to the Tennessee Higher Education Commission, Nashville, TN 37243-0830, (615) 741-5293.

Texas Higher Education Coordinating Board (exempt)

1200 East Anderson Lane 
Austin, TX 78752 
(512) 427-6101

Texas Workforce Commission Career Schools and Colleges (exempt)

Room 226T 
101 East 15th Street 
Austin, TX 78778-0001 
(512) 936-3100

Utah Division of Consumer Protection (exempt)

160 East 300 South, Second Floor 
Salt Lake City, UT 84114 
(801) 530-6601

Vermont Agency of Education (not required)

219 North Main Street, Suite 402
Barre, VT 05641
(802) 479-1030

Virginia State Council of Higher Education (not required)

James Monroe Building 
101 North Fourteenth Street 
Richmond, VA 23219 
(804) 225-2600

Washington Student Achievement Council (authorized)
917 Lakeridge Way, SW
Olympia, WA 98504-3430

Ashford University is authorized by the Washington Student Achievement Council and meets the requirements and minimum educational standards established for degree-granting institutions under the Degree-Granting Institutions Act. This authorization is subject to periodic review and authorizes Ashford University to advertise and recruit for specific degree programs. The Council may be contacted for a list of currently authorized programs. Authorization by the Council does not carry with it an endorsement by the Council of the institution or its programs. Any person desiring information about the requirements of the act or the applicability of those requirements to the institution may contact the Council at P.O. Box 43430, Olympia, WA 98504-3430.

West Virginia Higher Education Policy Commission (not required)

1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800
(304) 558-2101

Wisconsin Educational Approval Board (approved)

201 West Washington Avenue, 3rd Floor
Madison, WI 53703
(608) 266-1996

Wisconsin Residents: In the event student complaints are not satisfactorily resolved with the school, students can contact the State of Wisconsin Educational Approval Board at (608) 266-1996.

Wyoming Department of Education (registered)

2300 Capitol Avenue 
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050 
(307) 777-7690

Veterans Education:
Iowa State Approving Agency 

Veterans and Military Education 
Iowa Department of Education 
400 E. 14th St. 
Des Moines, IA 50319 
Ashford University is approved to train veterans and their eligible dependents in certain educational programs by the Veterans and Military Education unit of the Iowa Department of Education.

Student Complaint State Contact Information 
Students are encouraged to use the University procedures outlined in the Student Rights and Responsibilities section of this Catalog to informally or formally file complaints. Any student may contact his or her specific state agency directly to register a complaint. For information on registering a complaint in your state, go to here.

Information on Registering a Complaint with a State

The University takes active steps to provide a positive learning environment and resources to assist students in meeting their educational goals. Though it always is the University's desire to see students have a dispute-free experience, the University understands that sometimes challenges will arise. While students are able to file a complaint at an external agency, the University provides several options for internally resolving a dispute. The University offers these internal dispute resolution options through the Student Dispute Resolution Center (Center). The Center provides Ashford University students, prospective applicants, alumni, former students and others with concerns about something relating to the student experience with an opportunity to swiftly and fairly resolve any confusion, frustration, or issue. Individuals with an escalated dispute will meet with one of the Center's trained dispute resolution professionals, who will review the situation and guide the individual to the process that is most appropriate for the nature of the concern. Individuals with a concern will have the ability to resolve their concerns through informal mediation or through the formal grievance process. (For more information about the Center, please visit http://ashford.edu/sdrc/.)

Located within the Center, the Office of Student Facilitation & Mediation (http://ashford.edu/smdr/) provides informal, confidential and voluntary dispute resolution avenues. Impartial facilitators help students negotiate a confidential, informal agreement with the University. This process operates primarily through informal, interest-based mediation and is designed to allow for creativity and flexibility through joint problem-solving.

Another aspect of the Center involves the formal grievance process for students. The Office of Student Grievance Resolution (http://ashford.edu/grievance/) addresses formal student complaints, also known as grievances. During the formal grievance process, an impartial administrator will thoroughly investigate the facts relating to the student concern and ensure that the student receives a written response to the concerns from the University.

ALABAMA

Alabama Commission on Higher Education 
P. O. Box 302000 
Montgomery, AL 36130-2000 
http://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf

Alabama Department of Postsecondary Education
P.O. Box 302130
Montgomery, AL 36130-2130
http://www.accs.cc/

ALASKA

Alaska Commission on Postsecondary Education 
P.O. Box 110505 
Juneau, AK 99811-0505 
[email protected]
http://akadvantage.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection.aspx

ARIZONA

Arizona State Board for Private Postsecondary Education 
1400 W. Washington Street 
Room 260 
Phoenix, AZ 85007 
https://ppse.az.gov/complaint

ARKANSAS

Arkansas Higher Education Coordinating Board 
Arkansas Department of Higher Education 
114 East Capitol Ave 
Little Rock, AR 72201 
[email protected] 
http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

CALIFORNIA

California Bureau of Private Postsecondary Education 
P.O. Box 980818 
W. Sacramento, CA 95798-0818 
[email protected] 
http://www.bppe.ca.gov/forms_pubs/complaint.pdf 

Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
http://ag.ca.gov/contact/complaint_form.php?complt=PL

COLORADO

Colorado Department of Higher Education 
1560 Broadway, Suite 1600 
Denver, Colorado 80202 
http://highered.colorado.gov/Academics/Complaints/default.html

CONNECTICUT

Connecticut Department of Higher Education 
61 Woodland Street 
Hartford, CT 06105-2326
(860) 947-1800
[email protected]

Connecticut Department of Consumer Protection 
165 Capitol Avenue 
Room 110 
Hartford, CT 06106 
[email protected]
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf

Consumer Complaint Hotline: (800) 842-2649

DELAWARE

Delaware Higher Education Office 
Carvel State Office Building, 5th Floor 
820 N. French Street 
Wilmington, DE 19801-3509 
[email protected]

Delaware Attorney General 
Consumer Protection Wilmington: 
820 N. French Street 5th floor 
Wilmington, DE 19801 
[email protected]

DISTRICT OF COLUMBIA

District of Columbia Office of the State Superintendent of Education 
Education Licensure Commission 
810 First Street, NE 
9th Floor 
Washington, DC 20002 
http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/complaint_form_4_11.pdf 

FLORIDA

Florida Commission on Independent Education 
325 W. Gaines Street 
Suite 1414 
Tallahassee, FL 32399-0400 
http://www.fldoe.org/cie/complaint.asp

GEORGIA

Georgia Nonpublic Postsecondary Education Commission 
2082 E. Exchange Pl. #220 
Tucker, GA 30084-5334 
http://gnpec.org/consumer-resources/

HAWAII

Hawaii State Board of Education 
P.O. Box 2360 
Honolulu, HI 96804 
[email protected] 
http://hawaii.gov/dcca/ocp/consumer_complaint

IDAHO

Idaho State Board of Education 
Attn: State Coordinator for Private Colleges and Proprietary Schools 
650 West State Street 
P.O. Box 83720 
Boise, ID 83720-0037

ILLINOIS

Illinois Board of Higher Education 
431 East Adams, 2nd Floor 
Springfield, IL 62701-1404
[email protected] 
Institutional Complaint Hotline: (217) 557-7359

INDIANA

Indiana Board for Proprietary Education 
Attn: Complaints
101 West Ohio St., Ste 550
Indianapolis, IN 46204 
http://www.in.gov/che/2774.htm

IOWA

Iowa College Student Aid Commission 
450 E. Grand Ave, 3rd Floor 
Des Moines, IA 50309 
[email protected]
https://www.iowacollegeaid.gov/sdrf-start

KANSAS

Kansas Board of Regents 
1000 SW Jackson Street 
Suite 520 
Topeka, KS 66612-1368 
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

KENTUCKY

Kentucky Council on Postsecondary Education 
1024 Capital Center Dr #320 
Frankfort, KY 40601-7512 
[email protected]

Office of the Attorney General 
Capitol Suite 118 
700 Capitol Avenue 
Frankfort, KY 40601-3449 
[email protected]
http://ag.ky.gov/family/consumerprotection/complaints/Pages/default.aspx

LOUISIANA

Louisiana Attorney General Office
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
(800) 351-4889
(225) 326-6465
[email protected]
http://www.ag.state.la.us/complaint.aspx?articleID=16&catID=15

Louisiana Board of Regents
ATTN: Nancy Beall or Dr. Larry Trembly
P.O. Box 3677
Baton Rouge, LA 70821-3677
http://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf

MAINE

Maine Department of Education 
Harry Osgood - Complaints
23 State House Station 
Augusta, ME 04333-0023 
[email protected]

Maine Attorney General 
Consumer Protection Division 
6 State House Station 
Augusta, ME 04333 
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

MARYLAND

Maryland Higher Education Commission 
6 North Liberty Street, 10th Floor
Baltimore, MD 21202
(410) 767-3388
http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf

Office of the Attorney General 
Consumer Protection Division 
200 St. Paul Street
Baltimore, MD 21202 
Consumer Protection Hotline: (410) 528-8662
Toll Free: (888) 743-0823
[email protected] 
http://www.oag.state.md.us/Consumer/Complaint.htm

MASSACHUSETTS

Massachusetts Board of Higher Education 
One Ashburton Place 
Room 1401 
Boston, MA 02108 
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

MICHIGAN

Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Proprietary School Unit Staff 
201 N. Washington Sq. 
Lansing, MI 48913 
http://www.michiganps.net/complaint.aspx

MINNESOTA

Minnesota Office of Higher Education 
1450 Energy Park Drive, Suite 350 
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

MISSISSIPPI

Mississippi Commission on College Accreditation 
3825 Ridgewood Road 
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Consumer Protection Division 
Office of the Attorney General 
P.O. Box 22947 
Jackson, Mississippi 39225-2947 
http://www.ago.state.ms.us/index.php/contact (email) 
http://www.ago.state.ms.us/images/uploads/forms/MSAGO_Complaint_Form.pdf

MISSOURI

Missouri Department of Higher Education 
205 Jefferson Street 
P.O. Box 1469 
Jefferson City, MO 65102-1469 
[email protected]
Policy: http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

MONTANA

Montana Board of Regents 
Office of Commissioner of Higher Education 
Montana University System 
2500 Broadway Street 
P.O. Box 203201 
Helena, MT 59620-3201

Montana Office of Consumer Protection 
2225 11th Avenue 
P.O. Box 200151 
Helena, MT 59620-0151 
[email protected] 
http://mus.edu/MUS-Statement-of-Complaint-Process.asp

NEBRASKA

Nebraska Coordinating Commission for Postsecondary Education 
P.O. Box 95005 
Lincoln, NE 68509-5005

Nebraska Attorney General 
Consumer Protection Division 
2115 State Capitol 
Lincoln, NE 68509 
https://ago.nebraska.gov/forms/consumer_complaint
Consumer Protection Hotline: (800) 727-6432

NEVADA

Nevada Commission on Postsecondary Education 
8778 S Maryland Pkwy, Ste 115 
Las Vegas, Nevada 89123 
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

NEW HAMPSHIRE

Patricia Edes, New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
(603) 271-0257
[email protected]

NEW JERSEY

New Jersey Higher Education 
P.O. Box 542 
Trenton, NJ 08625 
[email protected]

New Jersey Division of Consumer Affairs 
124 Halsey Street 
Newark, NJ 07102 
http://www.nj.gov/oag/ca/complaint/ocp.pdf

NEW MEXICO

New Mexico Higher Education Department 
2048 Galisteo 
Santa Fe, NM 87505 
www.hed.state.nm.us/institutions/complaints.aspx

NEW YORK

New York Office of College and University Evaluation 
New York State Education Department 
5 North Mezzanine 
Albany, NY 12234 
[email protected] 
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

NORTH CAROLINA

Postsecondary Education Complaints
c/o Assistant Director of Licensure and Workforce
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
[email protected]
http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx
http://www.northcarolina.edu/aa_planning/licensure/resources.htm

NORTH DAKOTA

North Dakota Department of Career and Technical Education 
State Capitol - 15th Floor 
600 E. Boulevard Ave. Dept. 270 
Bismarck, ND 58505-0610 
[email protected]

North Dakota Consumer Protection Division 
Office of Attorney General 
Parrell Grossman, Director, Consumer Protection Division, (701) 328-5570
Gateway Professional Center 
1050 E. Interstate Ave. Suite 200 
Bismarck, ND 58503-5574 
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

OHIO

Ohio Board of Regents 
25 South Front Street
Columbus, OH 43215-4183

Ohio Attorney General 
Consumer Protection Section 
30 E. Broad St., 14th floor 
Columbus, OH 43215-3400 
http://www.ohioattorneygeneral.gov/consumercomplaint

OKLAHOMA

Oklahoma State Regents for Higher Education 
655 Research Parkway 
Suite 200 
Oklahoma City, OK 73104

Oklahoma Office of the Attorney General 
Consumer Protection Unit 
Attn: Investigative Analyst 
313 NE 21st Street 
Oklahoma City, OK 73105 
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

OREGON

Oregon Office of Degree Authorization 
1500 Valley River Drive 
Suite 100 
Eugene, OR 97401

Oregon Attorney General 
Financial Fraud/Consumer Protection Section 
1162 Court St. NE 
Salem, OR 97301-4096 
http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf

PENNSYLVANIA

Pennsylvania Department of Education 
333 Market Street 
Harrisburg, PA 17126-0333
http://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Private%20Licensed%20Schools/Student%20Complaint%20Form.pdf

Office of Attorney General 
Bureau of Consumer Protection 
14th Floor, Strawberry Square 
Harrisburg, PA 17120 
https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/

RHODE ISLAND

Rhode Island Board of Governors for Higher Education 
Shepard Building 
80 Washington Street 
Providence, RI 02903

Rhode Island Department of Attorney General 
Consumer Protection Unit 
150 South Main Street 
Providence, RI 02903 
http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf
http://www.ribghe.org/8a1031912.pdf

SOUTH CAROLINA

South Carolina Commission on Higher Education 
1122 Lady St., Suite 300 
Columbia, SC 29201 
(803) 737-3918
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf

SOUTH DAKOTA

South Dakota Secretary of State Jason M. Grant
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070
[email protected]

South Dakota Office of Attorney General 
Division of Consumer Protection 
1302 E Hwy 14 Suite 3 
Pierre, SD 57501-8053 
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

TENNESSEE

Tennessee Higher Education Commission 
404 James Robertson Parkway 
Suite 1900 
Nashville, TN 37243 
http://www.tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf

TEXAS

Texas Workforce Commission 
Career Schools and Colleges - Room 226-T 
101 East 15th Street 
Austin, Texas 78778-0001 
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf
http://www.twc.state.tx.us/svcs/propschools/problem-school.html

Texas Higher Education Coordinating Board 
1200 E. Anderson Lane 
Austin, Texas 78752 
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5‐03D4‐9CCE‐40FA9F46F2CD3C9D 
http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Office of the Attorney General 
Consumer Protection Division 
PO Box 12548 
Austin, TX 78711-2548 
https://www.oag.state.tx.us/consumer/complaintform.pdf

UTAH

Utah Division of Consumer Protection 
160 East 300 South 
Salt Lake City, Utah 84111 
[email protected] 
http://consumerprotection.utah.gov/complaints/index.html

VERMONT

Vermont Agency of Education 
State Board of Education 
120 State Street 
Montpelier, VT 05620-2501

Vermont Attorney General’s Office 
109 State Street 
Montpelier, VT 05609-1001
http://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf

VIRGINIA

State Council of Higher Education for Virginia 
101 N. 14TH St. 
James Monroe Building 
Richmond, VA 23219 
[email protected] 
http://www.schev.edu/students/studentcomplaint.asp

WASHINGTON

Washington Student Achievement Council
917 Lakeridge Way 
P.O. Box 43430 
Olympia, WA 98504-3430 
[email protected] 
http://wsac.wa.gov/protecting-education-consumers

WEST VIRGINIA

West Virginia Higher Education Policy Commission 
1018 Kanawha Blvd E., Ste 700 
Charleston, WV 25301-2800

West Virginia Office of the Attorney General 
Consumer Protection Division 
PO Box 1789 
Charleston, WV 25326-1789 
https://www.wvhepc.org/resources/complaint_process.pdf

WISCONSIN

Wisconsin Educational Approval Board 
201 W. Washington Avenue, 3rd Floor
PO Box 8696 
Madison, WI 53708 
[email protected] 
http://eab.state.wi.us/resources/complaint.asp

WYOMING

Wyoming Department of Education 
2300 Capitol Avenue 
Hathaway Building, 2nd Floor 
Cheyenne, WY 82002-0050

Attorney General’s Office 
123 Capitol Building 
200 W. 24th Street 
Cheyenne, WY 82002

The University takes active steps to provide a positive learning environment and resources to assist students in meeting their educational goals. Though it always is the University's desire to see students have a dispute-free experience, the University understands that sometimes challenges will arise. While students are able to file a complaint at an external agency, the University provides several options for internally resolving a dispute. The University offers these internal dispute resolution options through the Student Dispute Resolution Center (Center). The Center provides Ashford University students, prospective applicants, alumni, former students, and others with concerns about something relating to the student experience with an opportunity to swiftly and fairly resolve any confusion, frustration, or issue. Individuals with an escalated dispute will meet with one of the Center's trained dispute resolution professionals, who will review the situation and guide the individual to the process that is most appropriate for the nature of the concern. Individuals will have the ability to resolve their concerns through informal mediation or facilitation or through the formal grievance process. (For more information about the Center, please visit the website.)

Located within the Center, the Office of Student Facilitation and Mediation provides informal, confidential, and voluntary dispute resolution avenues. Impartial facilitators help students negotiate a confidential, informal agreement with the University. This process operates primarily through informal, interest-based mediation and is designed to allow for creativity and flexibility through joint problem-solving.

Another aspect of the Center involves the formal grievance process for students. The Office of Student Grievance Resolution addresses formal student complaints, also known as grievances. During the formal grievance process, an impartial administrator will thoroughly investigate the facts relating to the student concern and ensure that the student receives a written response to the concerns from the University.

Western Association of Schools and Colleges (WASC) Senior College and University Commission

Students may file a complaint with the University’s institutional accrediting body by contacting the Western Association of Schools and Colleges (WASC) Senior College and University Commission at [email protected]. Any student desiring to file a complaint must satisfy specific criteria as published in the official Complaint and Third Party Comment Policy and must submit the required Complaint Form. The policy and form are available for download on the WASC Document List.

International Assembly for Collegiate Business Education

Students may file a complaint with the International Assembly for Collegiate Business Education (IACBE) via email ([email protected]) or by regular mail to International Assembly for Collegiate Business Education (IACBE), 11257 Strang Line Road, Lenexa, KS 66215, USA.